The Westminster London: Location Praise, Staff Friendliness, Noise Concerns
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The Westminster London: Location Praise, Staff Friendliness, Noise Concerns

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30 John Islip St, London SW1P 4DD, United Kingdom

Guests praise the great location of The Westminster London, near major attractions such as Westminster Abbey and Big Ben. While some mention limited room space and dim lighting, the staff receives consistent praise for friendliness and helpfulness. Issues with noise levels and service quality are highlighted in some reviews. However, the hotel's modern facilities, cleanliness, and convenient amenities are generally well-received, with positive remarks about breakfast quality and room comfort.

Source: Google Business Reviews of The Westminster London, Curio

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Customer Feedback Analysis of The Westminster London, Curio

Insightful customer feedback analysis for The Westminster London, Curio Collection by Hilton. Essential for hospitality professionals.

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  • very nice hotel right in the city center in a quite road. Loved staying there: quite, relaxing and has a wonderful gym at the top

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Amenities

  • Really nice hotel, we stayed in a queen premium room and it was spacious. Only thing was the lighting in the toilet wasnt very good. Comfy bed, good TV and a nice breakfast as well.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Well run hotel in a great location.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Great experience. Room was ready upon check-in, room was very clean, staff very friendly. Easy walking distance to Westminster Abbey, Big Ben, etc

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • A quiet and nice neighbourhood not far from Elizabeth tower. Clean and large room with free Nespresso coffee and tea. Perfect for 4 daysRooms: Big closet and shower

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Hotel con muy buena ubicaci贸n y en una zona muy buena. Las habitaciones muy bien, lo 煤nico malo es que cuando te duchas el agua se sale a la habitacion,por lo demas todo perfecto.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westminster London, Curio Collection by Hilton based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Consultants, Marketing Professionals in Hospitality, Investment Analysts in Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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