Mixed Feedback Summary for The Whitehall Hotel in Chicago
Uncover The Whitehall Hotel's Guest Feedback Insights

Mixed Feedback Summary for The Whitehall Hotel in Chicago

105 E Delaware Pl, Chicago, IL 60611, United States

Mixed reviews exist for The Whitehall Hotel in Chicago with comments on outdated amenities, friendly staff, convenient location, and room comfort. Guests appreciate the value for the price but note issues such as old decor, lack of modern facilities, and inconsistent service quality. The hotel's historical charm and central location draw positive feedback, while concerns about room cleanliness, noise levels, and parking costs are mentioned. Suggestions for improvement include updating room amenities, enhancing service efficiency, and clarifying promotional offers for guests.

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Featured Content
  • A classic old hotel w all the charm and attentive staff. Great drinks and food too! Needs some attention- love and lip stick- things are a bit warm- but the friendly staff makes you forget that. Super location!

    Sentiment
    • Positive
    Content
    • Staff Hospitality
  • the worst hotel you will ever stay in the pics are a scam the most creepy and disgusting

    Sentiment
    • Negative
    Content
    • Room Cleanliness
  • Called to let them know I wouldn't make it for the first night of my stay due to weather. Without telling/asking me, they checked me in early and charged for the night anyhow. Parking was a joke, almost as much as the room.

    Sentiment
    • Negative
    Content
    • Parking Experience
  • Iconic property that is destroyed by management. Check in was a disaster. Also be careful with their pitch of $50 credit per day for the restaurant. We have yet to see the credit issued

    Sentiment
    • Negative
    Content
    • Hotel Amenities
  • Everything was amazing, beds comfy, rooms clean, atmosphere is ambient. Few blocks to the lake, steps to Michigan Ave. Lots to explore! Restaurant on lower level was good as well.

    Sentiment
    • Positive
    Content
    • Hotel Amenities
  • Excellent location, clean and spacious rooms for a good value. It is definitely an older, historical hotel, but everything worked well, staff were friendly and helpful.

    Sentiment
    • Positive
    Content
    • Room Cleanliness
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Sentiment Analysis (of 30 reviews)
36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Whitehall Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Investment Analysts, Travel Consultants, Hospitality Marketers, Customer Experience Specialists to discover insights into what people love, dislike, and need.

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