Mixed Reviews of Lotte New York Palace Highlighting Location, Service, and Room Concerns
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Mixed Reviews of Lotte New York Palace Highlighting Location, Service, and Room Concerns

In-Depth Analysis of Lotte New York Palace Customer Feedback

455 Madison Ave, New York, NY 10022, United States

Mixed reviews for Lotte New York Palace with a focus on location, staff service, room conditions, and elevator issues. Guests appreciate the prime location and attentive staff but express concerns about room maintenance, outdated decor, elevator wait times, and pricing for services like breakfast and Wi-Fi.

Source: Google Business Reviews of Lotte New York Palace

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Customer Feedback Analysis of Lotte New York Palace

Insightful analysis report on Lotte New York Palace customer feedback covering service, rooms, and more.

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Popular Phrases (limited preview)
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  • È splendida come cittĂ , persone affabili, e trovi negozi per tutti i gusti e le tasche.

    Sentiment
    • Positive
    Content
    • Location and Views

  • We had a lot of issues with our room. If they fix the AC/thermostat, the lighting, and the shades, this would be a 5 star

    Sentiment
    • None
    Content
    • Room Condition

  • Breakfast fees are too expensive and you should pay over 10usd even for a cup of coffee if you say "yes" with restaurant staff's asking.

    Sentiment
    • None
    Content
    • Dining Experience

  • Black door man convinced me take a black car .driver change me $350 .driver told me he give the door man $50 .pls don’t listen to doorman..Safety: Black car driver very rude….

    Sentiment
    • Negative
    Content
    • Service Quality

  • Door man are not good ..they try to sell the customer and black car they charge lot and no receipt… it’s happen with my friend .

    Sentiment
    • Negative
    Content
    • Service Quality

  • The coffee shop is excellent. Clean a dgood service.

    Sentiment
    • Negative
    Content
    • Dining Experience
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Sentiment Analysis (limited preview)
40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lotte New York Palace based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Marketing Professionals, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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