Mixed Reviews for Lotte New York Palace: Location and Service Shine, Room Conditions Disappoint
Unlock Key Insights: Lotte New York Palace Customer Feedback Report

Mixed Reviews for Lotte New York Palace: Location and Service Shine, Room Conditions Disappoint

455 Madison Ave, New York, NY 10022, United States

Mixed reviews for Lotte New York Palace, with guests praising the location, service, and staff friendliness but expressing disappointment over room conditions, elevator issues, and pricing for amenities. Common highlights include the prime location near iconic landmarks, impeccable service from doormen, and spacious rooms. Criticisms focused on outdated rooms, elevator problems, expensive breakfast fees, and inadequate Wi-Fi offerings.

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Popular Phrases (of 30 reviews)
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  • È splendida come cittĂ , persone affabili, e trovi negozi per tutti i gusti e le tasche.

    Sentiment
    • Positive
    Content
    • Location

  • Breakfast fees are too expensive and you should pay over 10usd even for a cup of coffee if you say "yes" with restaurant staff's asking.

    Sentiment
    • None
    Content
    • Value for Money

  • Our stay at Lotte was great! Lincy at reception was a very sweet lady who smoothly managed our stay. The hotel has attentive doormen and is chic and clean, with beautiful restaurants and cafes.

    Sentiment
    • Positive
    Content
    • Staff Service

  • Black door man convinced me take a black car .driver change me $350 .driver told me he give the door man $50 .pls don’t listen to doorman..Safety: Black car driver very rude….

    Sentiment
    • Negative
    Content
    • Safety & Security

  • Door man are not good ..they try to sell the customer and black car they charge lot and no receipt… it’s happen with my friend .

    Sentiment
    • Negative
    Content
    • Staff Service

  • The coffee shop is excellent. Clean a dgood service.

    Sentiment
    • Negative
    Content
    • Food & Drinks
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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