Mixed Reviews Highlight Staff Issues, Outdated Rooms, and Noise Disturbances
Discover Hyatt Grand Central NY: An In-Depth Feedback Analysis

Mixed Reviews Highlight Staff Issues, Outdated Rooms, and Noise Disturbances

At Grand Central Terminal, 109 E 42nd St, New York, NY 10017, United States

Mixed reviews for Hyatt Grand Central New York highlight issues with staff friendliness, outdated rooms, lack of amenities, and noise disturbances. While some guests appreciate the location and spacious rooms, others criticize the poor service, high prices for basic items, and cleanliness problems. Concerns about customer service, room maintenance, noise levels, and pricing are recurrent themes throughout the feedback.

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Popular Phrases (of 30 reviews)
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  • Great Location for my first time in NYC

    Sentiment
    • Positive
    Content
    • Location

  • Had a great stay for just under 200 USD that is a great deal in that part of town

    Sentiment
    • Positive
    Content
    • Value for Money

  • Love the Indo corner

    Sentiment
    • Positive
    Content
    • Value for Money

  • Feels like going back to1982.Avoid this hotel if you value modern amenities. The Wi-Fi is terrible, and customer service is slow and unhelpful. Rooms are outdated and poorly maintained.Rooms: Rooms are outdated and poorly maintained.

    Sentiment
    • Negative
    Content
    • Room Facilities

  • Superb

    Sentiment
    • Positive
    Content
    • Staff Service

  • Very good service I like it very much

    Sentiment
    • Positive
    Content
    • Staff Service
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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