30 reviews between Feb 28, 2023 and May 23, 2023.
H&M's app receives negative feedback from customers due to multiple issues, such as frequent freezing and crashing, order and payment errors, missing deliveries, limited features, and poor customer service. Some customers also complain about the quality and variety of the clothing offered, while others request the inclusion of new countries or the removal of time limits on reward points. Overall, H&M's app seems to have significant usability and functionality problems that need to be addressed to satisfy its users.
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The
Worst app ever used
this app is the worst! wouldnât update or load when the new collection dropped causing me to miss the entire collection in my size. i hate this app and will be deleting it. trash
I literally have to restart the app every 5 mins because the screen will freeze for no reason. Worst shopping platform Iâve used thus far
I used to have this app. I deleted at some point. Went to redownload it and it wouldnât let me unless I added a payment method before downloading app. My h&m account has payment. I wonât download this and will just use website.
This isnât a review on the clothes, this a review on the app/website. First, I tried to order a couple days ago because of all the coupons they give you when you sign up. HOWEVER, when we clicked âcomplete transaction,â it gave us an error message. So I refilled the information and tried 2 more times. Although, it still said no order went through, IT STILL CHARGED MY CREDIT CARD AND WASNâT ABLE TO RETRIEVE MY MONEY FOR 4 DAYS. But it doesnât end there, as when I got my money back I, foolishly gave them another chance. IT STILL DIDNâT WORK. SO we called customer service and the guy genuinly tried to help me. After an 18 minute phone call, he told me the solution was to wait 15-30 minutes until I ordered something. The final straw was when I was ready to press âcomplete transactionâ FOR THE THIRD TIME when the website took off an item because âthey ran out.â HOW ARE YOU GONNA MAKE ME WAIT DAYS, THEN MAKE ME WAIT FOR 18 MINUTES ON A PHONE CALL TO TELL ME YOU âran out.â My advice for anyone is too ignore the good deals and just go to another website or go to a real life store.
A order some many clothes and they never arrived. It said it was delivered but it never was.
And the other order said itâs just shipped but it was delivered, itâs so confusing.
i usually never write reviews but this app has been frustrating me!! i have been trying to shop on the app but every 5 minutes the app glitches and freezes and nothing works. you have to completely close down the app and restart it. it does save your cart, but its just frustrating to have to continue to restart. this app needs an update because i love shopping from this store.
I got a xxl shirt but got a xl shirt that didnât fit, even when I returned in store and called them I still had to pay the return fee even though it was their fault
To miss valerie the one who I talked to with when i had a problem with my online order, I just wanna say thank you for helping and for comforting me.
I really liked H&Mâs selection of clothing, but trying to purchase items through the app is an unfortunate waste of time. Despite all of my information being correct, the app wonât ever let me place my order, but it has no issue with taking my money for it anyway. Very disappointing experience, but at least customer service was polite.
I am always made to call customer service after the & the end of my my troubles & no one speaks proper English so I have to attempt this call three or four times call until gets made at least three times. Then they have me wait while they do an âoverride orderâ & then wait while to call again to see if it works again. There have been two orders since March & today & I hate going out. Plus the stores donât always have the items on my list from the app.
Yes! This is WAY BEYOND ANNOYING.
If nothing is done about this, they will start losing customers. I suggest some kind of pay back for wasting our time.
Ufff worst
Bro it wont even open
I try to order something and I put everything correctly and it said something went wrong I checked again and couldnât find anything
I like this store it is very well organized. The thing that I donât like about it is the clothes. They donât have great clothes like the clothes that I like. Some of the clothes that I wear are really cute and I canât really find that on this app. But, if you are just looking for some cheap clothes to wear then I would definitely recommend this app. Just itâs nice but itâs not my style. Thank you for actually acknowledging this response. I hope this helped you and you should get the app.
App stops working after I select country. Useless
Thereâs only so many items you can add to favorites, which is just odd. However it also broken! Completely wiped away all my favorites I had saved for my baby registry.. disappointing.
This is now the SECOND time all of my favorites have been deletedâŚI favorite them for a reason. Do you not want me to buy your clothes? Now I have to start over. This is just one of the many problems with their site/app.
Please add Kosovo to buying online.
I order a 2 set piece but they send me only 1 piece but they charge the amount of two set
I donât like the fact that the reward points are taken away after certain time
This is so ridiculous. Weeks of getting kicked out. Tired of it. Soon will quit shopping with you altogether. How does such a large company have a ridiculous app?
Unable to use the app, keeps exiting out of the app
The app crashes within two minutes of it being open. Itâs annoying because the app is better than the website but at this point itâs becoming unusable. Please, fix the bugs. Itâs been awful for at least six months. Sort it out.
This app should not be this trash. Literally every time I click on something it crashes. Have some consideration for people that actually spend money with you all
Apps freezes after clicking on one item I have to quit and try again
Itâs been more than a month but your app still keeps kicking me out after like a minute. Even after multiple updates the problem persists. Fix it already please.
Yup, you read that right. The app literally limits how many items you can favorite or add to your wish list. You canât even bear the cap by having multiple wish lists. Thatâs the sole reason for this poor rating. Bc I have ADHD having a wish or shopping list is a very important part of shopping for me; if itâs out of site itâs out of mind so I make task lists and notes for everything in my regular daily life. And if I canât save items to a wish list Iâll forget about them, and having a cap on how many items I can save is just a really poor shopping experience. (Especially when the cap is definitely less than 100 items and closer to around 50)
The app keeps on closing dew seconds after i click on new arrivals category and start scrolling
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