T-Mobile App Faces Criticism from Users
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T-Mobile Feedback Analysis: Insights for Action

T-Mobile App Faces Criticism from Users

Customers of T-Mobile are reporting issues with the company's app, with many citing login issues, freezing and crashing. Some users complained that the app is 'garbage' and 'horrible', with the in-app feedback button also being broken. The company was also criticized for sending marketing notifications, despite users disabling them. The app has similarly caused problems for those attempting to activate services or update payment information. Others complained about coverage quality, unreliable and dinky website, and rude and incompetent customer service.

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Custom Date - Nov 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Forced merged from Sprint App

    This app is horrible. Nothing loads and even the feedback button doesn鈥檛 work to file a complaint.
    Sprint app was better.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    May 25, 2023
  • T-mobile service is fine but the app has so many issues

    I feel like every month there鈥檚 something new wrong with the T-mobile app. Which also consistently causes issues for me when I need to pay my bill. 馃馃槪 It鈥檚 so annoying

    Sentiment
    • None
    Content
    • App Performance Issues
    May 22, 2023
  • New “request timeout” feature

    The app works overall, but not all the features work. Such as adding a member immediately returns a request timeout error.

    Sentiment
    • None
    Content
    • App Performance Issues
    May 21, 2023
  • T-Moble

    Absolutely the best company around. Sure beats all the rest!!!!

    Sentiment
    • Positive
    Content
    • None
    May 20, 2023
  • Muy mala

    Es un caso est谩 aplicaci贸n muy mala yo porque llevo tiempo con ellos pero solo por el trabajo qu茅 pas贸 me cambiar铆a

    Sentiment
    • Negative
    Content
    • None
    May 19, 2023
  • Crashing app

    Whenever you enter your username and password in the splash screen the app crashes immediately. The screen freezes and is rendered useless. Please resolve.

    Sentiment
    • Negative
    Content
    • Account Login and Access Troubles
    May 18, 2023
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Sentiment Analysis (of 30 reviews)
-67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎T-Mobile based on online reviews collected from App Store. The analysis helps Mobile App Developers, Customer Experience Managers, Telecommunications Analysts, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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