HLB Connect Mobile Banking App User Reviews Analysis
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HLB Connect App Review Analysis: Enhance Banking UX

HLB Connect Mobile Banking App User Reviews Analysis

The HLB Connect Mobile Banking App has received mixed reviews from users. Common issues highlighted include unstable performance, login difficulties, QR code problems, delayed transaction updates, and TAC authorization failures. Users have expressed frustration over bugs, crashes, and the lack of essential features like QR code generation for payments and Face ID recognition. Some users find the app concept and layout good but are discouraged by the overall user experience. Improvement in stability, bug fixes, smoother login processes, and timely updates are recommended for a better user experience.

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  • Mobile App Developers
  • User Experience Designers
  • Product Managers
  • Customer Service Managers
  • Banking Technology Consultants

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Important missing feature - QR code to be scanned for payment

    Currently the app does not generate QR code to make payment (by letting merchant to scan the QR code). This is an important missing feature. Please add it.

    Sentiment
    • None
    Content
    • QR Code Functionality
    Jan 30, 2024
  • QR camera scan Zoom to much

    Hi, when I’m launching QR pay feature I notice the camera zoom 3x. Not sure this app is using my main lens or using the 3x zoom lens. Please check this issues

    Sentiment
    • Negative
    Content
    • Payment Difficulties
    Jan 16, 2024
  • Apple pay

    Why hong leong debit or credit card didnt support on apple wallet pay, add hongleong card to apple pay

    Sentiment
    • Positive
    Content
    • Payment Difficulties
    Oct 27, 2023
  • Can’t receive TAC

    what a joke, can’t receive TAC, how can I log in to the app? Please Improve ur app, make people’s life more easier pls

    Sentiment
    • Negative
    Content
    • TAC Authentication
    Oct 19, 2023
  • Can’t receive email

    The poor system of Hong Leong creating lots of troubles for me. Now I have to go visit the bank again just to make myself logged in to the app from a new phone

    Sentiment
    • Negative
    Content
    • Device Change Problems
    Oct 09, 2023
  • System error

    Error keeps happening especially during QR scan for payment. System not stable. Please fix all bugs. With stable connection but loading taking longer than before.

    Sentiment
    • Negative
    Content
    • App Stability
    Oct 06, 2023
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Sentiment Analysis (of 30 reviews)
-56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for HLB Connect Mobile Banking App based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Product Managers, Customer Service Managers, Banking Technology Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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