XOX Mobile App Receives Negative Reviews for Poor Functionality and Performance
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XOX Mobile App Receives Negative Reviews for Poor Functionality and Performance

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The XOX mobile app receives negative reviews for its poor functionality, bugs, and slow performance. Users complain about issues with session logouts, verification emails, top-up loading, and data limitations. The app is criticized for being unintuitive, laggy, and cluttered. Other complaints include problems with changing email, making top-ups, and accessing account information. Overall, users express frustration with the app's instability, lack of user-friendliness, and customer service.

Source: App Store Reviews of XOX BLACK

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Customer Feedback Analysis of XOX BLACK

Discover insights from the XOX Mobile App feedback report, highlighting major issues and areas for improvement.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Worsen over the years

    This app is getting worse, cluttered and slower over the years

    Sentiment
    • Negative
    Content
    • User Interface
    Dec 07, 2023
  • show me the meaning of this app

    Ineffective application: Unable to access my OneFamily account, lacks auto-billing functionality, plagued by bugs, not user-friendly. Suggests Hiring Skilled Developers.

    Sentiment
    • Negative
    Content
    • App Functionality
    Dec 02, 2023
  • Bodoh

    Bayar nak cepat on time, tapi internet macam bodoh slow

    Sentiment
    • Negative
    Content
    • Network Coverage
    Dec 01, 2023
  • After update not able to open

    Why after update not able to open the app?

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 17, 2023
  • Slow topup service

    Tolong lah weiii baiki… aq nk topup jr pon babak lama loading. Pastu option topup x leh tekan dia jadi pudar . Button cancel laju jr tekan skali x smpai sesaat trus proceed. Ni 1 lagi amik plan sebulan unlimited tetiba kluar notice REACH LIMIT DATA padahal x cukup sebulan lagi. Trus line mati

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 11, 2023
  • Unresponsive and laggy app

    Tried to change email but it wont stop saying service is temporary unavailable plus the app is not user friendly at all, it is so random and laggy. Not recommended.

    Sentiment
    • Negative
    Content
    • User Interface
    Oct 06, 2023
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for XOX BLACK based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Service Managers, UX/UI Designers, Telecommunications Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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