Maybank SG Lite App Frustration
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Maybank SG Lite App Frustration

Unlock Insights: Maybank SG Lite App Customer Feedback Report

Customers express frustration with the Maybank SG Lite app, citing issues like face recognition failure, login errors, limited functionality, and the inconvenience of having multiple apps. They question the need for a separate lite app and express dissatisfaction with the overall user experience and app performance.

Source: App Store Reviews of Maybank2u SG (Lite)

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Customer Feedback Analysis of Maybank2u SG (Lite)

In-depth analysis of customer feedback for Maybank SG Lite App revealing key issues and user experience insights.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Lousy app

    After changing form Maybank app to the Lite app unable to log in. Having bad request error msg and so on. Try using browser to log in can. Plse patch yr app or correct the bug …

    Sentiment
    • Negative
    Content
    • Login Issues
    Jan 23, 2024
  • Waste of time.

    This app is making my life miserable. Something so simple yet troublesome! Damn fed up. Who designed this? Embarrassing!

    Sentiment
    • Negative
    Content
    • User Experience
    Jan 17, 2024
  • OTP not working as it should

    This new app is so limited. And still need the old app Maybank SG to working seamlessly. I can’t received the otp sms messages using this new maybank SG lite, please fix it. It works in the old app

    Sentiment
    • Negative
    Content
    • Login Issues
    Dec 27, 2023
  • Angry maybank customer

    Unnecessary app update, no effort to rectify, Maybank….world class bank? More like third world class bank

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 21, 2023
  • Cannot login this new apps

    Downloaded the new apps but cannot receive push notifications to tap on . Sigh why need to use this apps so troublesome?

    Sentiment
    • Negative
    Content
    • Push Notifications
    Dec 17, 2023
  • Confusing and unnecessary

    Not sure why Maybank is forcing users to this new app but not completely removing services from the old app. Unneeded toggling between both apps that lack security.

    Sentiment
    • Negative
    Content
    • Multiple Apps
    Dec 13, 2023
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Sentiment Analysis (limited preview)
-97 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Maybank2u SG (Lite) based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Mobile App Developers, Customer Service Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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