Mixed Feedback for Hampton Inn Chicago Downtown West Loop
Hampton Inn Chicago Downtown: Unveiling Guest Feedback

Mixed Feedback for Hampton Inn Chicago Downtown West Loop

116 N Jefferson St, Chicago, IL 60661, United States

Hampton Inn Chicago Downtown West Loop receives mixed reviews. Guests appreciate the cleanliness, location, and friendly staff, particularly mentioning Genesis and Emma. However, some encountered issues with check-ins, housekeeping, and room security. Positive comments highlight the good breakfast, downtown views, and convenient amenities like self-serve beer taps. On the other hand, negative feedback includes incidents of rude staff behavior, room cancellations, and maintenance problems like low water pressure. Despite these drawbacks, the hotel's proximity to attractions, public transportation, and dining options remain appealing.

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Featured Content
  • Nice place to stay and the rooms are really comfortable

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort
  • Nice hotel in the downtown! Have metro station, starbucks and 7/11 nearby

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • Delisa made our stay exceptional. The room was clean and cozy, we enjoyed everything about the hotel. We will definitely be back to Chicago after this visit.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • Close to Union Station and Fulton Market. Has a self serve beer dispensary called Fulton Tap. Rooms are on the larger side. Breakfast is your standard Hampton Inn Breakfast.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • Very nice! Hotel was very clean , and look newly renovated! I would have a preferred a real bar over the self serve tap. The breakfast was good too.

    Sentiment
    • Positive
    Content
    • Amenities and Breakfast
  • Very nice hotel for the price. Excellent location for my needs with some terrific dining and nightlife within a very short walk.Walkability: Easy walking distance to good dining and nightlife.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hampton Inn Chicago Downtown West Loop based on online reviews collected from Google Business. The analysis helps Hotel Manager, Customer Service Trainer, Tourism Marketing Professional, Hotel Industry Analyst, Travel Consultant to discover insights into what people love, dislike, and need.

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