Luxurious Stay with Exceptional Service at The Ritz-Carlton, Chicago
In-Depth Customer Feedback Report for The Ritz-Carlton, Chicago

Luxurious Stay with Exceptional Service at The Ritz-Carlton, Chicago

At Water Tower Place, 160 E Pearson St, Chicago, IL 60611, United States

The Ritz-Carlton, Chicago impresses guests with beautiful rooms, exceptional service, and great views. Some note the need for room renovations and issues with sound isolation. However, the prime location, luxurious amenities, and attentive staff make it a top choice for many visitors.

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  • Hospitality Managers
  • Hotel General Managers
  • Customer Experience Analysts
  • Travel Industry Consultants
  • Marketing Professionals

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Popular Phrases (of 30 reviews)
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  • Beautiful well appointed rooms and a true 5 Star Hotel. The Gym is fantastic overlooking Lake Michigan 👍

    Sentiment
    • Positive
    Content
    • Amenities and Facilities

  • Best Ritz location I’ve stayed at. Staff was warm, friendly, and helpful. Room was impeccable, both in cleanliness and maintenance. Location is great right on N Michigan Ave.Thanks so much for a great stay! To be honest I’ve stayed at the pen, 4S, and now here and the RC was equal if not better, and cheaper as well.

    Sentiment
    • Positive
    Content
    • Amenities and Facilities

  • nice. beds are feather tops but excessively hot

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • The restaurant was only open for breakfast. This was disappointing particularly since the breakfast was quite special. The presentation and food quality at breakfast was above and beyond the usual leading us to imagine what a dinner might be like.The big problem for us was the lounge was closed. My wife and I choose the Ritz Carlton because of what we read about the lounge. We only found out that it was closed for the season when we arrived.When we return to Chicago which we do more than once a year, we'll check to see if the restaurant is open for dinner.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Fantastic hotel. What sets them apart, much like other five star hotels, is the service and attention to detail. I would recommend staying here, and I myself am sold, and will be back here for the next two months

    Sentiment
    • Positive
    Content
    • Service Quality

  • I stayed at the Ritz Carlton Chicago for a week. It is a luxurious hotel that offers all the facilities that a 5-star hotel should offer. The hotel reception is on the 12th floor, on the 11th floor is the SPA - I don't know if there is also a sauna, and the pool is dedicated to lap swimming.The room is large, the bed is very comfortable and in the minibar you can find everything you need. The food for breakfast is not a buffet. What can be disturbing is that on the side where I had the view there is a fire station where cars with sirens frequently left, but this less pleasant aspect can be overlooked. Also, the air conditioning in the room was a bit noisy and ineffective.The location of the hotel is perfect, close to any important tourist area in Chicago.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness
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Sentiment Analysis (of 30 reviews)
83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Ritz-Carlton, Chicago based on online reviews collected from Google Business. The analysis helps Hospitality Managers, Hotel General Managers, Customer Experience Analysts, Travel Industry Consultants, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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