Mixed Reviews for The Godfrey Hotel Chicago
Unlock Insights: The Godfrey Hotel Chicago Feedback Analysis

Mixed Reviews for The Godfrey Hotel Chicago

127 W Huron St, Chicago, IL 60654, United States

Mixed reviews characterize The Godfrey Hotel Chicago, with positive comments highlighting the convenient location, cleanliness, and friendly staff, offset by complaints about loud music, room maintenance issues, unhelpful staff, and slow Wi-Fi. Guests appreciate the hotel's amenities such as the rooftop bar, but some encounter problems with room conditions and noise disturbances, impacting their overall experience. While some reviewers praise the hotel's service and location, others express disappointment due to various issues during their stay.

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Popular Phrases (of 30 reviews)
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  • Absolute dump for the money. You're better off at a chain. Nothing worked in the room, and the internet is garbage.

    Sentiment
    • Negative
    Content
    • Room Facilities and Amenities

  • Safety: One of the safer areas of the city.Walkability: Right in the middle of a very good section of downtown. Easy walk to restaurants and entertainment. Short Uber ride to many of the places that you come to Chicago to see

    Sentiment
    • Positive
    Content
    • Hotel Location and Convenience

  • The hotel was nice. The staff was terrible. The twins checking in were just fine, but the idiots that staffed the counter after that were enough to make me never want to stay in Chicago again. Well done Illinois for the glorious welcome. You really need improvement.

    Sentiment
    • Negative
    Content
    • Staff Friendliness and Service

  • Pretty average. Bed is awful, WiFi is awful. The rooms are a touch dated and run down but not bad. At least the heat works good and the views are nice. Fine for a short work trip I guess.

    Sentiment
    • None
    Content
    • Room Facilities and Amenities

  • Being carried up to our room was worth the extra $75. Great place!

    Sentiment
    • Positive
    Content
    • Room Facilities and Amenities

  • The rooms were clean and nice but the night front desk wasn’t helpful at all and was extremely rude he didn’t even try to explain or welcome usRooms: Clean

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Godfrey Hotel Chicago based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Hospitality Consultants, Marketing Professionals, Investors in the Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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