Grabdrivers consistently overcharge, cancelbookings, and provide poor service. Some users have experienced difficulty reaching customer service and have had issues with food delivery. Despite some positive aspects such as convenience and reliability, overall customer satisfaction is low.
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Very bad customer service I just lost my money and food undelivered. They don’t really care about customers because most of them working there are probably not educated enough even the bosses
Sentiment
Negative
Content
Poor Customer Service
Sep 20, 2023
Might as well complain to a brick wall
Might as well complain to a brick wall. After I raised my valid points, they close the chat and say it's reported. Not a care in the world. Are Grab owned by AirAsia?🤣
Sentiment
Negative
Content
Poor Customer Service
Aug 31, 2023
I wouldnt give any stars
I wouldnt give any stars. Shityy customer service. Unable to give correct timeline, rude, trying to just get rid of customers, customers being ill treated, untrustworthy.
Sentiment
Negative
Content
Poor Customer Service
Aug 24, 2023
Price so expensive
Price so expensive, then cheated the customer by giving voucher while the price slightly higher than store
Sentiment
Negative
Content
Overcharging
Jul 27, 2023
Driver told us we had to cancel and…
Driver told us we had to cancel and after that we had to pay 50.000 more for a new driver. That’s not fair.
Sentiment
Negative
Content
Cancellation Issues
Jul 25, 2023
I have used Grab extensively during my…
I have used Grab extensively during my travels to SE Asia. The app itself is great, and I love the translation feature. But the quality of the service providers can be hit and miss.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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