Critical Review Analysis of Vrbo: Issues with Bookings, Cancellations, and Customer Service
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Critical Review Analysis of Vrbo: Issues with Bookings, Cancellations, and Customer Service

Online users have expressed dissatisfaction with Vrbo's handling of bookings, cancellations, and customer service. Complaints include misleading property information, lack of accountability for property owners, and unresponsive support. Issues with refunds, last-minute cancellations, and communication failures create negative experiences for customers. Vrbo's policies regarding emergency cancellations, illegal property listings, and fee deductions are under scrutiny. Overall, users advise caution when booking through Vrbo due to concerns about accuracy, accountability, and customer support.

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  • Real Estate Investors
  • Tourism Marketing Professionals
  • Consumer Rights Advocates

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ottimo!

    Sono un host e leggo qui molte recensioni negative sul sito per problemi che però dipendono dal proprietario.La mia esperienza è ottima, sono presente qui da 12 anni e non ho mai avuto problemi.

    Sentiment
    • Positive
    Content
    • Property Condition Complaints
    Mar 14, 2024
  • non corretti

    Dopo la conferma della prenotazione, tempo un mese mi hanno cancellato la prenotazione lasciandomi in mezzo alla m…a in quanto ho già prenotato la nave e dopo l’invio di una mail per sapere la motivazione non ho avuto risposta

    Sentiment
    • Negative
    Content
    • Booking Experience Issues
    Mar 11, 2024
  • Do Not book through these...

    Do Not book through these...Falsely advertised a property...Refunded by the owner but these kept their fees when promised a full refund...Ignored my emails and messages...Shocking customer service...Don't waste your time or money!!!!

    Sentiment
    • Negative
    Content
    • Refund Problems
    Mar 10, 2024
  • Host cancelled a week before check in

    I booked a stay in October for my daughter's wedding in March. Then a week before we leave the host cancelled my reservation. I contacted VRBO to file a complaint but was told since they refunded me I couldn't file a complaint. I have a week to find a new place to stay.

    Sentiment
    • Negative
    Content
    • Booking Experience Issues
    Mar 07, 2024
  • Wast of time and effort tried to book…

    Wast of time and effort tried to book threeTimes all to no avail now I have to cancel the insurance what a pain !!!!

    Sentiment
    • Negative
    Content
    • Booking Experience Issues
    Mar 05, 2024
  • do not host with VRBO

    do not host with VRBO! they are a scam! they charge you for even glitches they have on their end to the host instead of taking responsibility of their faults. Go to AIRBNB way better service and business ethics.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Mar 04, 2024
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Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vrbo  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Customer Experience Managers, Real Estate Investors, Tourism Marketing Professionals, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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