Critical Review Analysis of Vrbo: Issues with Bookings, Cancellations, and Customer Service
  • 101 users bookmarked
  • Who is this report for?
    • Travel Industry Analysts
    • Customer Experience Managers
    • Real Estate Investors
    • Tourism Marketing Professionals
    • Consumer Rights Advocates
Critical Review Analysis of Vrbo: Issues with Bookings, Cancellations, and Customer Service

Revealing Vrbo's Customer Feedback: A Comprehensive Report

Online users have expressed dissatisfaction with Vrbo's handling of bookings, cancellations, and customer service. Complaints include misleading property information, lack of accountability for property owners, and unresponsive support. Issues with refunds, last-minute cancellations, and communication failures create negative experiences for customers. Vrbo's policies regarding emergency cancellations, illegal property listings, and fee deductions are under scrutiny. Overall, users advise caution when booking through Vrbo due to concerns about accuracy, accountability, and customer support.

Source: Trustpilot Reviews of Vrbo 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
31 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Vrbo 

Uncover the truth behind Vrbo's booking, cancellation, and customer service issues with our in-depth analysis.

Export
Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Ottimo!

    Sono un host e leggo qui molte recensioni negative sul sito per problemi che però dipendono dal proprietario.La mia esperienza è ottima, sono presente qui da 12 anni e non ho mai avuto problemi.

    Sentiment
    • Positive
    Content
    • Property Condition Complaints
    Mar 14, 2024
  • non corretti

    Dopo la conferma della prenotazione, tempo un mese mi hanno cancellato la prenotazione lasciandomi in mezzo alla m…a in quanto ho già prenotato la nave e dopo l’invio di una mail per sapere la motivazione non ho avuto risposta

    Sentiment
    • Negative
    Content
    • Booking Experience Issues
    Mar 11, 2024
  • Do Not book through these...

    Do Not book through these...Falsely advertised a property...Refunded by the owner but these kept their fees when promised a full refund...Ignored my emails and messages...Shocking customer service...Don't waste your time or money!!!!

    Sentiment
    • Negative
    Content
    • Refund Problems
    Mar 10, 2024
  • Host cancelled a week before check in

    I booked a stay in October for my daughter's wedding in March. Then a week before we leave the host cancelled my reservation. I contacted VRBO to file a complaint but was told since they refunded me I couldn't file a complaint. I have a week to find a new place to stay.

    Sentiment
    • Negative
    Content
    • Booking Experience Issues
    Mar 07, 2024
  • Wast of time and effort tried to book…

    Wast of time and effort tried to book threeTimes all to no avail now I have to cancel the insurance what a pain !!!!

    Sentiment
    • Negative
    Content
    • Booking Experience Issues
    Mar 05, 2024
  • do not host with VRBO

    do not host with VRBO! they are a scam! they charge you for even glitches they have on their end to the host instead of taking responsibility of their faults. Go to AIRBNB way better service and business ethics.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Mar 04, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
31 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Airbnb Feedback Analysis: Unveil the Truth Behind Reviews
    Trustpilot Reviews 71
  2. Uncover the Truth Behind Wigsbuy.com Customer Feedback
    Trustpilot Reviews 74
  3. Unlock Insights with the Animalis Feedback Analysis Report
    Trustpilot Reviews 71
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Vrbo  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Customer Experience Managers, Real Estate Investors, Tourism Marketing Professionals, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.