Grabdrivers consistently overcharge, cancelbookings, and provide poor service. Some users have experienced difficulty reaching customer service and have had issues with food delivery. Despite some positive aspects such as convenience and reliability, overall customer satisfaction is low.
Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Very bad customer service I just lost my money and food undelivered. They don’t really care about customers because most of them working there are probably not educated enough even the bosses
Sentiment
Negative
Content
Poor Customer Service
Sep 20, 2023
Might as well complain to a brick wall
Might as well complain to a brick wall. After I raised my valid points, they close the chat and say it's reported. Not a care in the world. Are Grab owned by AirAsia?🤣
Sentiment
Negative
Content
Poor Customer Service
Aug 31, 2023
I wouldnt give any stars
I wouldnt give any stars. Shityy customer service. Unable to give correct timeline, rude, trying to just get rid of customers, customers being ill treated, untrustworthy.
Sentiment
Negative
Content
Poor Customer Service
Aug 24, 2023
Price so expensive
Price so expensive, then cheated the customer by giving voucher while the price slightly higher than store
Sentiment
Negative
Content
Overcharging
Jul 27, 2023
Driver told us we had to cancel and…
Driver told us we had to cancel and after that we had to pay 50.000 more for a new driver. That’s not fair.
Sentiment
Negative
Content
Cancellation Issues
Jul 25, 2023
I have used Grab extensively during my…
I have used Grab extensively during my travels to SE Asia. The app itself is great, and I love the translation feature. But the quality of the service providers can be hit and miss.
Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.
Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Grab based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Experience Managers, Transportation Service Providers, Business Strategists, Product Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
Can I share this research report?
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.
Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
Legal Disclaimer
We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.
🎗 One-time purchase!
Summaries
SWOT Analysis
Buyer Personas
Search in reviews
Filter by sentiment
Filter by popular topics
Filter by popular phrases
Filter by language
Export to Excel
Export to PDF
Export to PowerPoint
Checkout
Purchase the complete report, which includes advanced filtering, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
By signing up, I agree to the Terms of Service and Privacy Policy.One-time purchase · No hidden costs · No recurring costs
Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
Excel, PDF and PowerPoint Export
Have your report as a multi-sheet Excel file and beautiful PDF, PowerPoint files of around fifteen pages.
Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
Emotions rule the world and also your next customers. Unlock sentiment analysis filter and benefit all these features that come withpurchasing this report:
Classification is the backbone of a research and we’re here to enable research for everyone! Unlock classification filter and benefit all these features that come with purchasing this report:
Cultural insights are always valuable. Gain deeper insights by filtering language in customer reviews by purchasing this report! Unlock language filter and benefit all these features that come with it:
Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
Search in reviews
Filter by sentiment
Filter by popular topics
Filter by popular phrases
Filter by language
Export to Excel
Export to PDF
Export to PowerPoint
27 users purchased a report in the last 24 hours.
Buy Now!One-time purchase · No hidden costs · No recurring costs
