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Grab Drivers Overcharge and Provide Poor Service

Grab Drivers Overcharge and Provide Poor Service

40 reviews between Jul 08, 2023 and Sep 22, 2023.

Grab drivers consistently overcharge, cancel bookings, and provide poor service. Some users have experienced difficulty reaching customer service and have had issues with food delivery. Despite some positive aspects such as convenience and reliability, overall customer satisfaction is low.

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40 reviews between Jul 08, 2023 and Sep 22, 2023.

Jul 08, 2023 - Sep 22, 2023

Popular Phrases

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Featured Content

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  • Very bad customer service I just lost…

    Very bad customer service I just lost my money and food undelivered. They don’t really care about customers because most of them working there are probably not educated enough even the bosses

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Sep 20, 2023
  • Might as well complain to a brick wall

    Might as well complain to a brick wall. After I raised my valid points, they close the chat and say it's reported. Not a care in the world. Are Grab owned by AirAsia?🤣

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 31, 2023
  • Scammers! Beware.

    90% of the time the orders are wrong, basically the drivers order something else that's cheaper so he collect the full amount while only paying the restaurant a small amount. You can't contact the driver once the order is finished and support is like most companies in the Philippines a useless third party robot. Avoid this app and company at all cost.

    Sentiment
    • Negative
    Content
    • Overcharging
    Aug 29, 2023
  • Just awful…

    Just awful…. Drivers cab cancel rides anytime they like after accepting without any penalty. Numerous times they cancel after keep you waiting ten minutes. It happens continuously. Then the ever rising prices…. Sometimes they increase the fare three hundred percent. Very bad expereince with this company

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Aug 29, 2023
  • I did payment for restaurant order

    I did payment for restaurant order. They did cancel order but for today I don't have return money. Today I did order again. I did exactly instructions about delivery and I did warn clerk for don't disturb somebody in house. Clark didn't warn delivery guy. This service it's crap. AVOID. AVOID. I leaving UK.

    Sentiment
    • Negative
    Content
    • App Issues
    Aug 27, 2023
  • I wouldnt give any stars

    I wouldnt give any stars. Shityy customer service. Unable to give correct timeline, rude, trying to just get rid of customers, customers being ill treated, untrustworthy.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 24, 2023
  • Price so expensive

    Price so expensive, then cheated the customer by giving voucher while the price slightly higher than store

    Sentiment
    • Negative
    Content
    • Overcharging
    Jul 27, 2023
  • Driver told us we had to cancel and…

    Driver told us we had to cancel and after that we had to pay 50.000 more for a new driver. That’s not fair.

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Jul 25, 2023
  • Worse delivery platform ever

    Worse than any other food delivery platforms I ever experience. I had missing order for the 3rd time, one day after another. So disappointed with the service, with the system and how the customer service handled my situations.

    Sentiment
    • Negative
    Content
    • Late Deliveries
    Jul 16, 2023
  • I have used Grab extensively during my…

    I have used Grab extensively during my travels to SE Asia. The app itself is great, and I love the translation feature. But the quality of the service providers can be hit and miss.

    Sentiment
    • Positive
    Content
    • Unreliable Drivers
    Jul 11, 2023
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Sentiment Analysis

-78 Net Promoter
Score

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