GEICO Customer Dissatisfaction and Service Concerns
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GEICO Customer Feedback Analysis: Unveiled Insights

GEICO Customer Dissatisfaction and Service Concerns

GEICO customers express dissatisfaction with unauthorized charges, abrupt policy cancellations, unexplained premium hikes, poor claims handling, and rude customer service. Complaints include fraudulent activity, inadequate settlements, and lack of transparency. Negative reviews highlight issues such as unexpected rate increases, unfair treatment in accidents, and difficulties in canceling policies. Customers mention feeling mistreated, undervalued, and frustrated with GEICO's practices and lack of communication.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Wonderful agent

    Absolute best experience speaking with Geico agent Tahira! Everyone should follow her example. Great quote as well!

    Sentiment
    • Positive
    Content
    • Agent Interaction Positivity
    Apr 17, 2024
  • Fucking geico

    Son sin vergĂŒenza te dicen un precio y despuĂ©s te cobran mĂĄs y mĂĄs y mĂĄs son unos malditos

    Sentiment
    • Negative
    Content
    • Unauthorized Charges and Policy Changes
    Apr 05, 2024
  • They raised my policy 75 percent for no…

    They raised my policy by 75 percent for no good reason. I had never filed a claim or had an accident or ticket. FAIL.I had to switch to Progressive after 17 years with Geico.

    Sentiment
    • Negative
    Content
    • Rate Increases and Billing Issues
    Apr 04, 2024
  • LLEVO 8 AÑOS CON GEICO Y MI INSURENCE…

    LLEVO 8 AÑOS CON GEICO Y MI INSURENCE AUMENTÓ DE LA NADA COMO SI HUVIESE ADQUIRIDO UN VEHÍCULO DEL AÑO. LA PERSONA DEL CUSTOMER SERVICE NI ME SUPO EXPLICAR EL PORQUÉ EL AUMENTO.

    Sentiment
    • Negative
    Content
    • Rate Increases and Billing Issues
    Apr 04, 2024
  • Geico raised my prices mid policy with…

    Geico raised my prices mid policy with no changes no tickets. Scam won’t take the charge off. SCAM

    Sentiment
    • Negative
    Content
    • Rate Increases and Billing Issues
    Mar 30, 2024
  • Geico raises your rate right after you…

    Geico raises your rate right after you file a claim. Anyone considering getting coverage through Geico, think it twice. They will punish you for using your own insurance.

    Sentiment
    • Negative
    Content
    • Rate Increases and Billing Issues
    Mar 20, 2024
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Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GEICO  based on online reviews collected from Trustpilot. The analysis helps Insurance Analysts, Customer Experience Managers, Risk Management Consultants, Insurance Product Developers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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