Capital One Customer Feedback Overview
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Capital One Customer Feedback Overview

Capital One customers express frustration with customer service, credit card policies, and account management. Complaints range from poor dispute resolution, data breaches, and unauthorized charges to unhelpful support agents, credit limit issues, and account restrictions. Despite some positive experiences, such as credit-building opportunities, many reviewers warn others to stay away from Capital One due to their perceived subpar service.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Don't get an account with capital one

    Don't get an account with capital one, they will lock your accounts and hold them hostage for no reason claiming there is fraud when there isn't.

    Sentiment
    • Negative
    Content
    • Security Deposit Refunds and Charges
    Apr 16, 2024
  • It's ace"s so far

    It's early only been using this company for a little while, but it's been ace"s so far Everything has been stream lined and accurate for me.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
  • This company threaten to note that I…

    This company threaten to note that I was due $20.00 remainder owed to the credit card after the fact I paid over $800.00 off on my card. I closed them less than a week I had them does this tell you something about lousy services. THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!

    Sentiment
    • Negative
    Content
    • Dispute Resolution and Customer Support
    Apr 03, 2024
  • I have had no problems and my credit…

    I have had no problems and my credit score went up 93 points great card if you want to build your credit score and I have no absolute no problems using the card or app is easy to use 5 stars

    Sentiment
    • Positive
    Content
    • Credit Building and Limit Increase
    Apr 03, 2024
  • Helpful at time but came back to bite me

    Poor customer service, I lost my job and was alittle behind on payments, when I did finally manage to put a payment down it was 3 pound short and they closed My account and sent to debt collectors, damaging my financial credit file, 200 credit cost me over 500 to payback

    Sentiment
    • Negative
    Content
    • Dispute Resolution and Customer Support
    Apr 02, 2024
  • They sent me a letter inviting me to…

    They sent me a letter inviting me to open a credit card with them.When I went to their website and tried to register, they refused.It is unclear why they sent me a letter.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 02, 2024
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Sentiment Analysis (of 30 reviews)
-82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Capital One  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Financial Services Consultants, Customer Experience Managers, Brand Strategists, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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