Capital One Customer Feedback Overview
  • 87 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Explore In-Depth Capital One Customer Feedback Insights

Capital One Customer Feedback Overview

Capital One customers express frustration with customer service, credit card policies, and account management. Complaints range from poor dispute resolution, data breaches, and unauthorized charges to unhelpful support agents, credit limit issues, and account restrictions. Despite some positive experiences, such as credit-building opportunities, many reviewers warn others to stay away from Capital One due to their perceived subpar service.

Best for
  • Market Research Analysts
  • Financial Services Consultants
  • Customer Experience Managers
  • Brand Strategists
  • Digital Marketers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 20, 2024
Featured Content
  • Don't get an account with capital one

    Don't get an account with capital one, they will lock your accounts and hold them hostage for no reason claiming there is fraud when there isn't.

    Sentiment
    • Negative
    Content
    • Security Deposit Refunds and Charges
    Apr 16, 2024
  • It's ace"s so far

    It's early only been using this company for a little while, but it's been ace"s so far Everything has been stream lined and accurate for me.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
  • This company threaten to note that I…

    This company threaten to note that I was due $20.00 remainder owed to the credit card after the fact I paid over $800.00 off on my card. I closed them less than a week I had them does this tell you something about lousy services. THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!

    Sentiment
    • Negative
    Content
    • Dispute Resolution and Customer Support
    Apr 03, 2024
  • I have had no problems and my credit…

    I have had no problems and my credit score went up 93 points great card if you want to build your credit score and I have no absolute no problems using the card or app is easy to use 5 stars

    Sentiment
    • Positive
    Content
    • Credit Building and Limit Increase
    Apr 03, 2024
  • Helpful at time but came back to bite me

    Poor customer service, I lost my job and was alittle behind on payments, when I did finally manage to put a payment down it was 3 pound short and they closed My account and sent to debt collectors, damaging my financial credit file, 200 credit cost me over 500 to payback

    Sentiment
    • Negative
    Content
    • Dispute Resolution and Customer Support
    Apr 02, 2024
  • They sent me a letter inviting me to…

    They sent me a letter inviting me to open a credit card with them.When I went to their website and tried to register, they refused.It is unclear why they sent me a letter.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 02, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-82 Net Promoter
Score
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
27 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 68
  2. Trustpilot Reviews 84
  3. Trustpilot Reviews 79
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Capital One  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Financial Services Consultants, Customer Experience Managers, Brand Strategists, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.