Mixed Customer Experiences at GAMMA: Staff Praise vs. Quality Concerns
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Mixed Customer Experiences at GAMMA: Staff Praise vs. Quality Concerns

GAMMA Feedback Analysis: Insights & Improvements

The online reviews for GAMMA indicate a mix of positive and negative experiences. Customers praise helpful staff, like Ellie, but also raise concerns about product quality, customer service, and pricing strategies. Common issues include damaged goods, communication problems, and discrepancies between online and in-store prices. While some customers have faced challenges with order fulfillment and returns, others highlight positive interactions with specific employees. Overall, feedback suggests room for improvement in areas such as quality control, pricing transparency, and customer communication.

Source: Trustpilot Reviews of GAMMA 

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Customer Feedback Analysis of GAMMA 

Uncover insights from GAMMA's mixed customer feedback analysis. Explore staff praises vs. quality concerns in this comprehensive report.

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Custom Date - Apr 18, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Heel goed geholpen door door de…

    Heel goed geholpen door door de afdeling trap renovatie goed geïnformeerd door 2 meiden. Locatie Ridderkerk sorry ben jullie namen vergeten maar jullie zijn top

    Sentiment
    • Positive
    Content
    • None
    Feb 10, 2024
  • 5 sterren voor Ellie

    5 sterren voor Ellie, Heeft mij de weg gewezen in de grote winkel Gamma Slotervaart. De zaagservice met Jordie was ook fantastisch. Niets was te veel. Fijne service

    Sentiment
    • Positive
    Content
    • None
    Jan 30, 2024
  • Zeer goede service van Gamma…

    Zeer goede service van Gamma Hellevoetsluis.2 dames hebben mij ontzettend goed geholpen voor een paar onderdelen van mijn douche cabine.

    Sentiment
    • Positive
    Content
    • None
    Nov 09, 2023
  • Annuleren van bestellingen en zij storten 14 euro minder terug

    Vandaag hebben zij 5 bestellingen van mij geannuleerd en zij hebben credit nota's gemaakt...met 14 euro minder in totaal geld terug gestort. Dit zijn echte dieven..

    Sentiment
    • Negative
    Content
    • None
    Sep 25, 2023
  • Bij Gamma/Boels een cirkelzaag gehuurd.

    Bij Gamma/Boels een handcirkelzaag gehuurd. Maar bij het gebruik wilde het apparaat maar slecht starten en sloeg elke keer af .Slechte kwaliteit geleverd. Bij het ophalen eerst maar laten testen.

    Sentiment
    • Negative
    Content
    • None
    Aug 17, 2023
  • Puntensysteem waardeloos

    Ik heb zonder waarschuwing mijn punten verloren op dezelfde dag dat ik weer een grote aankoop deed.Wel punten geven maar niet laten inwisselen is misleiding

    Sentiment
    • Negative
    Content
    • None
    Jun 23, 2023
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Sentiment Analysis (limited preview)
-62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for GAMMA  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Quality Assurance Specialists, Marketing Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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