H&R Block Service Concerns: Software Glitches, High Fees, and Unprofessionalism
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H&R Block Service Concerns: Software Glitches, High Fees, and Unprofessionalism

H&R Block customers express dissatisfaction with the service, citing issues like software glitches, high fees, lack of professionalism, communication problems, and unhelpful staff. Many customers faced errors in tax filings, unexpected charges, and difficulties in getting timely assistance or refunds. Complaints include appointments being rescheduled without consent, problems with online filing, rude or incompetent tax preparers, and unresolved issues with state tax returns. Overall, customers criticize the company's customer service, pricing transparency, software functionality, and lack of accountability.

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Custom Date - Sep 11, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Last day of tax filing system and H&R…

    Last day of tax filing system and H&R Block announces it's filing system is down for maintenance.Didn't bother sharing that when they accepted my payment. How can your system be down on the last day to file return or request extension?

    Sentiment
    • Negative
    Content
    • Tax Filing Software Issues
    Apr 15, 2024
  • They have a known bug in form 5695 they…

    They have a known bug in form 5695 they refuse to fix. It prevents you from e-filing. They say "we don't guarantee efiling", pathetic.

    Sentiment
    • Negative
    Content
    • Software Technical Problems
    Apr 02, 2024
  • User hostile features from this company…

    User hostile features from this company is astounding.Difficult to get past security wasted hours this year.System aggressively logs me off.No useful features.My tax preparer is wondeful but he is surrounded by incompetents above him.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Apr 02, 2024
  • Nabiha Elsisy Millcreek wa

    Nabiha Elsisy Millcreek wa

    Sentiment
    • Positive
    Content
    • None
    Mar 15, 2024
  • Worst small business software to…

    Worst small business software to prepare taxes, When you owned a fleet of vehicles it would not let you file online. After all the work you have to file on paper.

    Sentiment
    • Negative
    Content
    • Software Technical Problems
    Mar 13, 2024
  • Their tax preparers messed up my taxes…

    Their tax preparers messed up my taxes for 4 years straight! No wonder they have a lawsuit. Go literally anywhere else or do them yourself because this is seriously horrible service.

    Sentiment
    • Negative
    Content
    • Professionalism Concerns
    Mar 11, 2024
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Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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