H&R Block Service Concerns: Software Glitches, High Fees, and Unprofessionalism
  • 72 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Explore H&R Block Service Challenges: In-Depth Report

H&R Block Service Concerns: Software Glitches, High Fees, and Unprofessionalism

H&R Block customers express dissatisfaction with the service, citing issues like software glitches, high fees, lack of professionalism, communication problems, and unhelpful staff. Many customers faced errors in tax filings, unexpected charges, and difficulties in getting timely assistance or refunds. Complaints include appointments being rescheduled without consent, problems with online filing, rude or incompetent tax preparers, and unresolved issues with state tax returns. Overall, customers criticize the company's customer service, pricing transparency, software functionality, and lack of accountability.

Best for
  • Tax Consultants
  • Market Analysts
  • Customer Service Managers
  • Software Developers
  • Business Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
31 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 23, 2024
Featured Content
  • Last day of tax filing system and H&R…

    Last day of tax filing system and H&R Block announces it's filing system is down for maintenance.Didn't bother sharing that when they accepted my payment. How can your system be down on the last day to file return or request extension?

    Sentiment
    • Negative
    Content
    • Tax Filing Software Issues
    Apr 15, 2024
  • They have a known bug in form 5695 they…

    They have a known bug in form 5695 they refuse to fix. It prevents you from e-filing. They say "we don't guarantee efiling", pathetic.

    Sentiment
    • Negative
    Content
    • Software Technical Problems
    Apr 02, 2024
  • User hostile features from this company…

    User hostile features from this company is astounding.Difficult to get past security wasted hours this year.System aggressively logs me off.No useful features.My tax preparer is wondeful but he is surrounded by incompetents above him.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Apr 02, 2024
  • Nabiha Elsisy Millcreek wa

    Nabiha Elsisy Millcreek wa

    Sentiment
    • Positive
    Content
    • None
    Mar 15, 2024
  • Worst small business software to…

    Worst small business software to prepare taxes, When you owned a fleet of vehicles it would not let you file online. After all the work you have to file on paper.

    Sentiment
    • Negative
    Content
    • Software Technical Problems
    Mar 13, 2024
  • Their tax preparers messed up my taxes…

    Their tax preparers messed up my taxes for 4 years straight! No wonder they have a lawsuit. Go literally anywhere else or do them yourself because this is seriously horrible service.

    Sentiment
    • Negative
    Content
    • Professionalism Concerns
    Mar 11, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
31 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 80
  2. Trustpilot Reviews 68
  3. Trustpilot Reviews 97
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Hrblock  based on online reviews collected from Trustpilot. The analysis helps Tax Consultants, Market Analysts, Customer Service Managers, Software Developers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.