Stoneville USA Inc. Customer Feedback Summary
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Stoneville USA Inc. Customer Feedback Summary

Stoneville USA Inc. is highly praised for its vast variety of beautiful products and exceptional customer service. Customers appreciate the knowledgeable and helpful staff members like Natasha, Kim, and Amala. The showroom is well-organized, making it easy for customers to browse through the diverse selection of slabs. Positive feedback highlights the competitive pricing, professionalism, and efficiency in handling orders. However, some negative comments mention issues with post-purchase follow-up and dissatisfaction with certain products like porcelain. Overall, Stoneville USA Inc. stands out for its outstanding service, product quality, and friendly staff members like Lily and Alex.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Good selection....customer service so so

    Good selection. Had to wait a lifetime for someone to help out! Once we got a salesperson ordering moved quickly.

    Sentiment
    • Positive
    Content
    • Ease of Purchase and Selection Process
    May 14, 2021
  • Found exactly the huge (30x60)…

    Found exactly the huge (30x60) porcelain tile we needed, after many many stops. They were so nice, helpful and we got everything on time.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Dec 02, 2020
  • LEGIT store

    LEGIT store. The best stone vendor I've been to

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 14, 2020
  • Very friendly

    Very friendly, lots of inventory, beautiful showroom

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 06, 2020
  • It's always a pleasure dealing with the…

    It's always a pleasure dealing with the knowledgeable staff at Stoneville!

    Sentiment
    • Positive
    Content
    • Knowledgeable Staff
    Jun 22, 2020
  • Great product

    Great product! The staff is fair and is very helpful to retailers with their products. We love doing business with them.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Jun 16, 2020
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for STONEVILLE USA INC.  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Marketing Professionals, Customer Service Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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