Event Decor Direct: Mixed Reviews Highlight Shipping, Quality, and Customer Service
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Event Decor Direct: Mixed Reviews Highlight Shipping, Quality, and Customer Service

Event Decor Direct faces mixed reviews, with customers highlighting issues like slow shipping, defective products, and poor customer service. However, some reviewers praise the quality of the products, timely deliveries, and positive interactions with the staff.

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  • Event Planners
  • Retail Purchasing Managers
  • Customer Service Managers
  • Quality Assurance Specialists
  • Marketing Professionals

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Disgusting service

    Disgusting service, ordered a circular backdrop for nextday delivery, arrived 5 days later poorly packaged. No refund on premium delivery cost, customer service no existent.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Oct 13, 2021
  • The merchandise does not arrive time

    On the page it said that the merchandise is available and they never sent me what I bought, I contacted the customer service three times and they did not send the merchandise

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Sep 23, 2019
  • Quality / type of material

    Quality / type of material is inconsistent. We've ordered before and new orders don't match what we already have.

    Sentiment
    • None
    Content
    • Product Quality
    Jul 01, 2019
  • Very good customer service, products, and prices.

    Thus far, my experience has been absolutely fantastic. Waiting on the rest of my order but so far incredibly well made products with fair prices.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 09, 2019
  • I haven’t use the products I purchased…

    I haven’t use the products I purchased yet but the service and how quick it got to me was amazing! Will post pictures after the event end of June.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Jun 06, 2019
  • GOOD STUFF

    I have had many good experiences and great products from this company, The staff are very accommodating for an event professional!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 31, 2019
  • See All Reviews
Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Event Decor Direct  based on online reviews collected from Trustpilot. The analysis helps Event Planners, Retail Purchasing Managers, Customer Service Managers, Quality Assurance Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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