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United States
Customers frustrated with Ulta's app and website

Customers frustrated with Ulta's app and website

30 reviews between May 17, 2023 and May 23, 2023.

Ulta's app and website have been causing major issues for customers, with constant error messages and glitches. Some customers have resorted to deleting and reinstalling the app to try and fix the issues. The customer service has also received criticism, with some feeling that employees were not helpful or welcoming. However, many still love Ulta's range of products and sales, despite the frustrating experience with the app.

‎Ulta Beauty: Makeup & Skincare
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30 reviews between May 17, 2023 and May 23, 2023.

May 17, 2023 - May 23, 2023

Popular Phrases

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Featured Content

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  • Always get “refresh and try again” error

    Impossible to view items or make purchases. Always get the “refresh and try again” errors. Super frustrating. Hopefully it gets resolved soon, or ULTA will be losing another customer.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • Terrible

    App and website not working since Thursday for me. Several similar reviews have been posted. I give up.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • The new system is soooo much slower than the old way

    The app is great. The old system was a lot faster connection than this new version. This new version. It’s not so ehh okay. It could be a lot better.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 20, 2023
  • Shockingly Bad App

    I love ULTA, but this app is shockingly terrible. Constantly having issues and asking me to “refresh” and I’ve never once successfully been able to place an order in the app.

    Sentiment
    • None
    Content
    • Technical Issues
    May 20, 2023
  • Payment rarely goes through

    App has a glitch that will recharge you, or not charge you at all but says ur order exists but it didnt go through their system.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 19, 2023
  • Doesn’t Work Anymore

    The app doesn’t load anymore. I’ve deleted and reinstalled the app and it still doesn’t work.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 19, 2023
  • Not working properly

    Since the last update I constantly get the “refresh and try again” pop up, and I hit it a million times and it doesn’t work, I’ve never seen this issue before but it’s been going on for like a month or two now, please fix this.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 18, 2023
  • Customer Service

    customer service is not very good. when you’re trying to get information on your own account, they tell you that you HAVE to go in person to the store. they can’t help you online or over the phone if you need anything fixed on your account.

    Sentiment
    • Negative
    Content
    • Customer Service
    May 18, 2023
  • Check out doesn’t work

    I am/was an avid Ulta shopper but the last few orders I’ve tried to place will not go through…. Very frustrating.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 18, 2023
  • Crashes

    I love the app but it’s almost every night I’m on Ulta the app doesn’t load or it crashes,the page won’t load up and closes out the app.

    Sentiment
    • None
    Content
    • Technical Issues
    May 17, 2023
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Sentiment Analysis

-37 Net Promoter
Score

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