Mixed Reviews for Flywire: Efficient Responses but Concerns Over Refunds and Exchange Rates
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Flywire Feedback Analysis: Insights & Actions

Mixed Reviews for Flywire: Efficient Responses but Concerns Over Refunds and Exchange Rates

Flywire receives mixed reviews regarding its service. Customers appreciate efficient responses, helpful customer support, and ease of payment. However, issues like delays in refunds, high exchange rates, and overcharging are common complaints. Some customers express frustration with poor workflow, lack of proper updates, and slow processes. Despite positive feedback on customer care and transaction speed, Flywire needs to address concerns over transparency, refund timelines, and currency conversion practices.

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Custom Date - May 23, 2024
Featured Content
  • Really really slow

    Really really slow, had worst experience with FLYWIRE as well as LULU FOREX. WILL NEVER USE THEIR SERVICES AGAIN.

    Sentiment
    • Negative
    Content
    • Payment Processing Time
    Apr 21, 2024
  • Terrible

    One word: TERRIBLE. I hope the institution would not use Flywire if they saw a numerous bad comments about Flywire. And I wonder where is manager of Flywire. Bad comments are increasing day by day and no action :)))

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 18, 2024
  • Worst experience

    Worst experience. Got payment confirmation after 1 week that too after multiple complaints to the customer service team.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 10, 2024
  • The assistance given to me while initiating the payment was very helpful. I totally appreciate the facility.

    The assistance given to me while initiating the payment was very helpful. I totally appreciate the facility.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 09, 2024
  • Good day Flywire team

    Good day Flywire team, I have received your email and was very pleased to see required document with all criteria met. It’s a pleasure to experience such an outstanding care and attitude. Thank you so much for your assistance and cooperation. Wishing you all the best.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
  • Excellent Customer Support

    The customer support answers promptly and resolves issues quickly, in my experience.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Flywire  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Financial Analysts, Product Managers, Compliance Officers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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