Xoom Global Money Transfer - Negative Customer Reviews Analysis
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Xoom Feedback Analysis: Insights into Customer Concerns

Xoom Global Money Transfer - Negative Customer Reviews Analysis

Xoom Global Money Transfer received overwhelmingly negative reviews primarily focusing on poor customer service, delays in transactions, and issues with verification processes. Customers reported lost money, unresponsive support, and complications with account verification. Many reviewers warned against using Xoom due to delayed transfers, lack of clear communication, and concerns about security and potential fraud.

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  • Customer Experience Managers
  • Financial Analysts
  • Risk Management Professionals
  • Product Managers in Financial Services
  • Compliance Officers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The quick transfer service is not…

    The quick transfer service is not quick
. It’s 3 business days plus delays for account verification. Avoid if possible

    Sentiment
    • Negative
    Content
    • Transfer Delays
    Apr 17, 2024
  • Virement refusé 100€ perdu non…

    Virement refusĂ© 100€ perdu non remboursĂ©s PayPal et xoom se renvoient la balle

    Sentiment
    • Negative
    Content
    • Money Not Received
    Mar 21, 2024
  • Niestety nie mogę wysłać pieniedzy z…

    Niestety nie mogę wysƂać pieniedzy z Niemiec do Polski.Caly czas piszą ĆŒeby wysƂać ponownie Nie polecam,szczegĂłlnie kiedy coƛ musi na konto dotrzeć na czas.

    Sentiment
    • Negative
    Content
    • Money Not Received
    Mar 19, 2024
  • This service should not exist

    This service should not exist. They basically stole my money (~$500) two months ago and have been ignoring me ever since. AVOID!

    Sentiment
    • Negative
    Content
    • Money Not Received
    Mar 08, 2024
  • Avoid at all costs

    Avoid at all costs. Every time you try to transfer money back to a bank account, they deposit to themselves instead. Absolutely horrible service.

    Sentiment
    • Negative
    Content
    • Money Not Received
    Mar 08, 2024
  • Money never received

    Sent money to a family member & they never received it but I got charged!!! There’s no way of getting it back..WHAT A RIP OFF

    Sentiment
    • Negative
    Content
    • Money Not Received
    Feb 07, 2024
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Sentiment Analysis (of 30 reviews)
-96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Xoom Global Money Transfer  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Financial Analysts, Risk Management Professionals, Product Managers in Financial Services, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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