Payoneer Customer Support and Service Criticisms
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Payoneer Customer Support and Service Criticisms

Payoneer faces severe criticism regarding customer support, account freezes, document verification issues, delayed payments, and unresponsive service. Users express frustration with inability to access funds, account locking, and lack of solutions from the support team. Complaints include payment delays, account reviews taking months, and unhelpful responses from customer service. Many users report feeling deceived, facing challenges with security questions, and being subjected to excessive fees. Overall, the reviews highlight significant problems with Payoneer's services and customer experience.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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  • Dårlig regler

    Man må kun hæve penge med minimum 50 USDJeg have 46 USD som ikke kunne få. jeg kunne heller ikke bruge dem til at købe noget.efter nogen månder så var jeg trukket 30 USD fra min konto som annual fee.så nu har jeg 16 USD.hvad er det for en dårlig bank?hvis du ikke har opretet en konto hos dem endnu så løb væk fra dem. Payoneer er så dårlig.

    Sentiment
    • Negative
    Content
    • Annual Fees
    Mar 12, 2024
  • اس اس ویب سائٹ کو استعمال کرنا بہت ایزی…

    اس اس ویب سائٹ کو استعمال کرنا بہت ایزی ہے

    Sentiment
    • Positive
    Content
    • Technical Problems
    Mar 12, 2024
  • This is a scam company

    This is a scam company. When you close your account they do NOT give you back your money (send it to an IBAN you give them), they just keep your money for themselves!! Read it's in their T&Cs.Then you should ask yourself before potentially opening an account, what kind of bank is having such scam practice. Obviously not a "bank" you can trust in any way!!

    Sentiment
    • Negative
    Content
    • Payment Disputes
    Mar 09, 2024
  • After waiting for almost 5 months

    After waiting for almost 5 months, I got update that finally I can recieve payments from payees, but not being able to send to payoneer users, which is fine. However, after loggining in, shows me iam locked. I am shocked. I have never did anything against Payoneer rules, and I hope you will fix my account please.231128-022066.

    Sentiment
    • Negative
    Content
    • Technical Problems
    Mar 08, 2024
  • What a joke

    What a joke of company they become. I've been using them for almost 10 years or so. But in the last 2-3 years barely, but last year i've received a small transfer $50 from CPA company. They freeze my account, and didn't accept the details that i've enter about the money source.

    Sentiment
    • Negative
    Content
    • Account Locking
    Mar 08, 2024
  • pathetic support service

    pathetic support service, routes to static help documents, password reset email not being received. account get blocked without any intimation and then support call ends cuz the account is blocked. TOO MUCH FRUSTRATION AND VERY BAD AND PATHETIC SUPPORT THEY HAVE .

    Sentiment
    • Negative
    Content
    • Customer Support Quality
    Mar 08, 2024
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Sentiment Analysis (of 30 reviews)
-42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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