Mixed Reviews for Tapjoy: Appreciation for Support, Frustration with Rewards and Customer Service
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Mixed Reviews for Tapjoy: Appreciation for Support, Frustration with Rewards and Customer Service

Explore Tapjoy's Customer Feedback: An In-depth Analysis

Tapjoy has received mixed reviews on Trustpilot. Customers appreciate the quick and polite support provided, especially in resolving issues related to rewards. However, there are concerns about delays in receiving rewards, inconsistent responses, and challenges with offer completion. Despite some positive experiences, there is a notable frustration with the customer service process, including dealing with multiple representatives for the same issue.

Source: Trustpilot Reviews of Tapjoy 

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Customer Feedback Analysis of Tapjoy 

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Custom Date - Dec 30, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Amazing support

    If there is a problem, Tapjoy has amazing support that is very fast, polite and they resolve the issue quickly.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 26, 2024
  • They are very nice and fast at helping…

    They are very nice and fast at helping with issues going on in the app.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 25, 2024
  • Many offers suddenly fail and do not…

    Many offers suddenly fail and do not reward even after you have done them, and support is completely unreliable. Continues to send you in an endless loop and waste your time. You would be better off talking to a brick wall to solve your problems

    Sentiment
    • Negative
    Content
    • Reward Issue Resolution
    Apr 25, 2024
  • They have been excellent with managing…

    They have been excellent with managing my time, letting me know from time to time to keep you up to date and that calms the client down. Thank you very much for your services Armando.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 24, 2024
  • Got my prize once i contacted Tapjoy…

    Got my prize once i contacted Tapjoy and they were able to give me my free gift within 14 hours!

    Sentiment
    • Positive
    Content
    • Reward Issue Resolution
    Apr 24, 2024
  • Easy game altering purchase

    Easy game altering purchaseRewarding a little slow but worth it if you get the points

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Apr 24, 2024
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Sentiment Analysis (limited preview)
78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tapjoy  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Marketing Analysts, App Developers, User Experience Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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