Citizens Insurance Customer Feedback Analysis
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Citizens Insurance Customer Feedback Analysis

Citizens Insurance receives mostly positive feedback from customers, praising their responsive and helpful staff, efficient claims processing, and competitive pricing. Customers appreciate specific agents for their knowledge and assistance. However, there are a few negative reviews regarding responsiveness and claims handling delays. Overall, the company is commended for excellent customer service and professionalism over the years.

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  • Product Managers
  • Customer Experience Analysts
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  • Risk Management Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Jean Roon is experienced and…

    Jean Roon is experienced and knowledgeable as my insurance agent/customer service rep.

    Sentiment
    • Positive
    Content
    • Agent Experience
    Apr 10, 2024
  • I just love are agent he goes over and…

    I just love are agent he goes over and above. Mark Tomassi is wonderful .Also his entire staff great women to work with when I can’t talk to Mark.

    Sentiment
    • Positive
    Content
    • Satisfaction with Agent
    Apr 05, 2024
  • The representatives that have been…

    The representatives that have been there to service My family have been outstanding. The response is quick and pleasant, never an attitude. This is true of company representatives and agents. Keep up the good work. Thank you for your service, Mike Mazur.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 02, 2024
  • First accident

    First accident. Everyone was very nice and walked us through the whole process and answered all of our questions.

    Sentiment
    • Positive
    Content
    • Claims Handling
    Mar 31, 2024
  • Great Service on phone help line.

    Great Service on phone help line.

    Sentiment
    • Positive
    Content
    • Response Time
    Mar 30, 2024
  • I had storm damage to two barns

    I had storm damage to two barns. I was grateful to be able to get them restored without difficulty.

    Sentiment
    • Positive
    Content
    • Claims Handling
    Mar 26, 2024
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Citizens Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Product Managers, Customer Experience Analysts, Marketing Professionals, Risk Management Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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