Zemez, Inc.: Exceptional Support and High-Quality Themes
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Zemez, Inc.: Exceptional Support and High-Quality Themes

Unlock Insights: Zemez, Inc. Customer Feedback Report

Zemez, Inc. is praised for its excellent customer support, efficient solutions, and high-quality themes. Customers appreciate the prompt and friendly assistance provided by the support team. However, there are a few negative reviews mentioning unresponsiveness and dissatisfaction with theme quality. Overall, Zemez stands out for its user-friendly interfaces, quick resolution of issues, and reliable service, making it a recommended choice for theme customization and site setup.

Source: Trustpilot Reviews of Zemez, Inc. 

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Customer Feedback Analysis of Zemez, Inc. 

Discover how Zemez, Inc. excels in customer support and theme quality through our comprehensive feedback analysis report.

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Custom Date - Dec 25, 2024
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  • Great support and beautiful theme

    I purchased their mobileX theme and I must say I am really impressed with their incredibly responsive support. Support went far and beyond just to make sure the theme was running smoothly and to my specifications. I'll surely consider Zemez products for my next project. Thanks a lot

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 29, 2023
  • Perfect help!

    Never experienced such a great help from a template builder! Please keep up this great way or working!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 06, 2023
  • Zemez support is very efficient

    Zemez support is very efficient, always finds solutions in a short time. I've tested other supports, and nothing compared to Zemez's. Thanks !

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 20, 2023
  • No support whatsoever

    I would like to start off by saying their is no support option where im able to speak to someone right away to help me set up my store ive looked everywhere been waiting on facebook messenger for hours also over 6 hours on the contact your author section on template monster and on instagram they told me we cant help you on here go onto fb messenger and as stated no reply their and this is all after i purchased their theme early this morning.Updated response and final.I would like to express my dissatisfaction with the purchase of the Pet Store Shopify theme. I was informed of the price of $108, however, upon completion of the purchase, I saw that $165.98 was debited from my account. There was no indication on the checkout page that this was the cost in AUD, and even Template Monsters support did not state this. When I needed help with any support questions, the only option available was to create a ticket and wait three days. I brought this issue up with Shopify, as I wanted to be sure it was not my own fault, and received a quick response as they stated it was theme issues not Shopify after all Shopify is the biggest platform in the world. My customer experience has been unpleasant, and from what I have seen, many others have had a similar experience. Your theme has major issues and your customer service should be available 24/7 for customers all over the world. Chat options should be available to provide quick responses, rather than waiting nine hours for a reply. Due to this experience, I request a full refund as soon as possible. You have not only taken my money, but also my time. I would appreciate swift action in this matter.

    Sentiment
    • Negative
    Content
    • Negative Experience and Refund Issues
    Dec 21, 2022
  • A+++++ Theme and 5* Support

    Great support helped me trough everything that i needed . The theme is A+++ quality. Good job Guys... Honest review from Portugal

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Nov 25, 2022
  • Superbe service après vent et de très…

    Superbe service après vent et de très bon conseils

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Nov 13, 2022
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Sentiment Analysis (limited preview)
84 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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