Critical Review of Cigna's Medical Insurance Services
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Critical Review of Cigna's Medical Insurance Services

Cigna faces severe criticism for its poor customer service, delays in processing claims, and lack of coverage for medical services. Customers express frustration over billing issues, rude representatives, and difficulties in obtaining refunds. Multiple instances of denied claims, incomplete information, and ineffective communication contribute to an overall negative experience with Cigna.

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Custom Date - May 28, 2024
Featured Content
  • STAY AWAY!!!

    STAY AWAY!!!Extremely Disappointing Experience with Cigna Medical InsuranceRating: 0 out of 5I'm deeply disheartened to recall my recent experience with Cigna Medical Insurance, which was utterly dissatisfactory, especially during a critical situation – an emergency.I invested in a Platinum insurance policy, expecting top-tier service and coverage. However, to my dismay, securing any refunds for medical services has proved virtually impossible. Their lack of responsiveness and delayed action in pressing matters were, for lack of a better word, surprising and disappointing for a company of this stature.From my experience, their customer service has been significantly under par, having turned a deaf ear to my multiple inquiries and pleas for assistance.I write this review with a heavy heart and a depleting bank account. Honestly, I can't express my disappointment enough. I advise potential customers to think twice before trusting Cigna Medical Insurance with their health care needs. There is a dire need for Cigna to improve its service and live up to the trust customers place in them, especially in times of emergency. SHOCKING!!

    Sentiment
    • Negative
    Content
    • Coverage and Refunds
    Feb 26, 2024
  • Frustrating and unsatisfactory

    It is difficult, if not impossible, to expeditiously communicate with Cigna about delivery issues. When I call, I can expect to be on the phone for much longer than should be necessary. There are too many hoops to jump through, and the "live chat" link promised on one page of their site is a dead end as far as I can tell. If the "Contact Us" feature doesn't include a link to live chat or even an e-mail address, then there seems to be no alternative but to phone and spend precious time waiting---all just to communicate a simple message, i.e., "I didn't get the medication I ordered. Please send immediately." Why should I need to reserve an hour or so of my day to notify them of a delivery failure? As Cigna appears to care about its reputation and pays attention to these comments, this is the best place to contact them without hassle and frustration, it seems.

    Sentiment
    • None
    Content
    • Communication Difficulties
    Feb 22, 2024
  • Denied MRI Even When Requested AFTER X-Ray Due To Trauma

    What is the point of having a doctor telling you (and requesting) an MRI for severe trauma when Cigna will deny it regardless, with no way to appeal the decision and then have then pass the buck to someone else. They cannot even have the decency to tell you on their website/app even though you receive an email stating there is an update. I had to find out just two days before my scheduled appointment. Useless insurance company, useless customer service staff and without the requested MRI, no specialist appointment to rectify the damaged joint.

    Sentiment
    • Negative
    Content
    • Medical Treatment Approval
    Feb 20, 2024
  • The county my spouse works for has…

    The county my spouse works for has threatened his job if we don't kiss cignas butt,,,,,The county can kiss mine

    Sentiment
    • Negative
    Content
    • Policy Cancellation
    Feb 17, 2024
  • Rude agent

    There a representative called "Marco", he is the most cocky, obnoxious and rude agent ever. He should be fired.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 08, 2024
  • Slow insurance claim process

    Slow insurance claim process. No one can seem to help only just keep passing the buck. It has been over 4 months with no assistance.

    Sentiment
    • Negative
    Content
    • Claim Processing
    Jan 24, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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