FanShield Reviews Highlight Mixed Customer Experiences
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FanShield Reviews Highlight Mixed Customer Experiences

Mixed reviews for FanShield with some customers praising the fast and efficient claim process, while others express frustration over denied claims due to specific conditions. Complaints include the need for extensive documentation, difficulties in communication, and perceived lack of flexibility in honoring claims. Customers highlight the importance of reading fine print before purchase to avoid disappointment.

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Custom Date - May 20, 2024
Featured Content
  • Fell ill before concert

    Fell ill before concert. Simple to use claim process and extremely fast reimbursement - very pleased overall

    Sentiment
    • Positive
    Content
    • Fast and Efficient Service
    Apr 09, 2024
  • Thank you Fanshield!

    I was initially pretty upset with this company after I was turned down for my refund due to weather conditions but after further review with the company they refunded me for my trip. Thank you Fanshield I will be using your services in the future! Advice for anyone using this service: make sure you have proper documentation or else you probably won’t get a refund.

    Sentiment
    • Positive
    Content
    • Weather-Related Claim Challenges
    Mar 29, 2024
  • Easy and quick!

    Website/form made it easy to navigate and upload documents. Refund process and receipt of funds was incredibly quick. I will absolutely use this insurance again.

    Sentiment
    • Positive
    Content
    • Fast and Efficient Service
    Mar 26, 2024
  • I am trying to contact them because an emergency came up and I need a refund.

    I am trying to contact them because a job emergency came up the same week I bought the protection plan, they dont answer my emails, they dont have agents which I can call them. I NEED HELP URGENTLY and I HAVE NO ONE TO TALK TO. Please HELP.

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Mar 16, 2024
  • great coverage

    I always end up buying insurance on things and never needing them. This wasn't the case recently as I neared my event and was unable to attend for personal health issues, I was able to get coverage on my tickets.

    Sentiment
    • Positive
    Content
    • Unforeseen Circumstances Coverage
    Mar 13, 2024
  • Don't buy their insurance, they don't pay

    I had to cancel because I had to travel out of town for work. I set documentation and I was denied. Seems like they deny everyone from reviews from other sites.

    Sentiment
    • Negative
    Content
    • Refund Denial Process
    Mar 05, 2024
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Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FanShield  based on online reviews collected from Trustpilot. The analysis helps Event Organizers, Customer Service Managers, Risk Management Professionals, Insurance Product Developers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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