USHEALTH Group Feedback Analysis: Unveiled Insights
USHEALTH Group receives overwhelmingly negative reviews from customers, with common complaints about lack of coverage for essential services, unexpected denials, poor customer service, and unauthorized cancellations. Many customers express frustration over high out-of-pocket costs, misleading information from agents, and difficulties in getting claims processed or services covered. Some point out issues with the approval process, denial of necessary medical procedures, and overall dissatisfaction with the value provided by the insurance plans.
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It is beyond me to comprehend how USHealth Group and their slime ball agenets continue to operate. I should have known when my phone rang REPEATEDLY not more than 10 seconds after submitting an online request for a health insurance quote. The agent Fabio made it know how busy he was but made time to discuss my needs. Wait a second, you called me 10 seconds after I pressed Submit for a quote. Exactly how busy are you? After the cheeseball dialogue from Fabio, who would honestly make a better Use...
Sentiment
Negative
Content
Agent Satisfaction
Dec 18, 2023
Scam
Scam. I signed up for this expecting health insurance, but then during the verification period the agent informed me, buried in 30 min of legalize, that this did not qualify as health insurance under the Affordable Care Act. But too late I already gave them my bank accont #
Sentiment
Negative
Content
Policy Cancellation Issues
Dec 14, 2023
WARNING!
WARNING!! Do not sign up for this company!! It is a scam! I’ve had them for two years on auto pay. My coverage was supposed to include Emergency services and room. The one time, I actually used my insurance for an emergency and they claim that they don’t cover the physician in the emergency room???? What?? They also would not cover the CAT scan. I’ve went back and forth btw them and the providers because the customer service kept lying to me saying i was covered up to a certain amount. They eve...
Sentiment
Negative
Content
Claim Denials and Out-of-Pocket Costs
Dec 12, 2023
Cannot trust the agent - put you at risk.
The health advisor promised the underwriter’s interview would be quick and easy but I spent almost 2 hours on the phone. Also the health advisor told me to hide the preexisting conditions saying since there was no symptoms for 2 years I did not need to tell them. But the underwriter’s interviewer said it was not the case. Wasted a bunch of time
Sentiment
Negative
Content
Misrepresentation of Coverage
Dec 09, 2023
This health insurance is miserable
This health insurance is miserable. They claim that it's exactly the same as the United health group. And when I called because I needed to go to a doctor I went specifically to the urgent care they told me to and I got turned away and told that I was not in network. They also won't help me fix issues on my account. You miserable miserable insurance.
Sentiment
Negative
Content
Provider Network Concerns
Aug 19, 2023
CROOKS!!
CROOKS!!! plain, and simple, CROOKS!!! They tell you you can go to any doctor on United healthcare. It’s a lie the doctors will not take you because it is A rip off. Your doctors will turn you away and will not let you in the office with this insurance. The insurance lies to you and tells you the doctors will take you. Now I get a reply from another idiot. I’ve already contacted multiple supervisors and reported you to the insurance commissioner. Your company has already been in touch with me a...
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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