Mixed Reviews: Location Praise, Service Critique at Hotel Edison, New York
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Mixed Reviews: Location Praise, Service Critique at Hotel Edison, New York

Explore Hotel Edison Feedback: A Deep Dive Into Guest Reviews

228 W 47th St, New York, NY 10036, United States

Hotel Edison in New York is praised for its prime location near Times Square. However, issues with check-in delays, noisy rooms, subpar breakfast offerings, and unexpected fees were commonly reported. Guests highlighted the cleanliness, comfortable beds, and proximity to attractions. Some mentioned helpful staff, while others criticized the lack of room amenities and customer service. Mixed reviews indicate a focus on location over quality, with concerns about outdated facilities and communication problems. Overall, guests appreciated the convenience but noted various areas needing improvement.

Source: Google Business Reviews of Hotel Edison

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Customer Feedback Analysis of Hotel Edison

Unlock insights on customer feedback for Hotel Edison with our in-depth analysis on service, location, and more.

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  • Right in the heart of the city. Everything at fingertips. and very comfy. I love it!

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Rooms are OK but don't look like the pictures. The best part is that the hotel is only 5 minutes away from times square.

    Sentiment
    • None
    Content
    • Room Comfort and Cleanliness

  • Lokasi strategis, ramai yang menginap, tidak terlalu berisik, kami menambah sedikit uang untuk mendapatkan fasilitas lebih dan itu sepadan

    Sentiment
    • Positive
    Content
    • Value for Money and Fees

  • Smal rooms but location is near Times Square. If one is familiar with the metro, there are better places to stay nearby

    Sentiment
    • None
    Content
    • Location and Accessibility

  • Room was satisfactory. WiFi and TV were a mess. WiFi could not stay connected and TV features did not work. Sounds petty but what do you do in your room? Do work and watch TV. Couldn’t do either. No effort to fix after multiple inquiries. Would’ve switched hotels if not such a hassle.

    Sentiment
    • Negative
    Content
    • Room Comfort and Cleanliness

  • Centralissimo come posto ma pessimo come servizio. Colazione non comment misera e non buona . Stanze rumorosa e nonostante il cambio peggio della prima . Non so come resistere altri 4 giorni .

    Sentiment
    • Negative
    Content
    • Overall Experience and Satisfaction
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Sentiment Analysis (limited preview)
13 Net Promoter
Score
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