Mixed Reviews for InterContinental Times Square Hotel
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Mixed Reviews for InterContinental Times Square Hotel

InterContinental Times Square: Unveiling Guest Insights

300 W 44th St, New York, NY 10036, United States

InterContinental New York Times Square, an IHG Hotel, offers a convenient location near Times Square and Broadway, clean rooms, friendly staff, but mixed reviews on service quality. Guests highlight the hotel's central location, room cleanliness, and comfortable beds. However, there are mentions of issues like poor dining service, outdated rooms, and rude staff encounters. The hotel is commended for walkability to popular attractions and subway access. Some guests praise specific staff members for exceptional service, while others express disappointment in the overall experience. Overall, the hotel's prime location and cleanliness stand out, but service inconsistencies and room conditions are areas for improvement.

Source: Google Business Reviews of InterContinental New York Times Square,

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Customer Feedback Analysis of InterContinental New York Times Square,

Explore our analysis of InterContinental Times Square's customer feedback, highlighting service quality and guest satisfaction.

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  • The location of this hotel is perfect for everything we had planned. It was a quick walk to the Walter Kerr Theater and several restaurants. All the employees were courteous and helpful. The rooms were clean, but my complaint is it was WAY over-sprayed with Febreeze when we arrived. Thankfully, the window opens a bit to help air it out.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Good location easy access. Staff was very helpfull.Rooms: Good location. Easy accessSafety: Safety wise it is good

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Good location. Clean rooms. Nothing fancy. Very basic but clean and good location. Restuarant sub par so best to go oit amd eat.

    Sentiment
    • None
    Content
    • Value for Money

  • I liked this location, although DC's location at the waterfront is a newer hotel with an updated lobby and decor. The food was a bit pricey, by the portion-sizes were great. Room service was prompt. The omelet I had was amazing.Walkability: Right in Times Square. Close to shopping and Broadway.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Great place, clean, safe, and nice.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • 讞讜讜讬讛 讟讜讘讛 诪讗讚, 诪讬拽讜诐 讛诪诇讜谉 诪爪讜讬谉, 砖讬专讜转 谞讛讚专 诇讞讘专讬 AMBASSADOR.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
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60 Net Promoter
Score
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