Mixed Reviews for Hilton Garden Inn New York/Times Square Central
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Mixed Reviews for Hilton Garden Inn New York/Times Square Central

Unveil Customer Insights: Hilton Garden Inn Times Square Review

136 W 42nd St, New York, NY 10036, United States

Mixed reviews for Hilton Garden Inn New York/Times Square Central. Guests highlighted issues with cleanliness, noise from construction, and room sizes. Some praised the convenient location, helpful staff, and comfortable rooms. Complaints included dirty rooms, rude staff, and unexpected noise from nearby construction. Issues with billing, room sizes, and lack of proper cleaning were common themes among negative reviews. However, positive feedback mentioned accommodating staff, spacious and clean rooms, and convenient proximity to attractions.

Source: Google Business Reviews of Hilton Garden Inn New York/Times Square

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Customer Feedback Analysis of Hilton Garden Inn New York/Times Square

Insightful analysis of customer feedback for Hilton Garden Inn New York/Times Square Central. Uncover strengths and areas for improvement.

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  • Great hotel with great staff. Hilton always at it's best!!

    Sentiment
    • Positive
    Content
    • Staff Service

  • Very conveniently located for the theatre district. Room was fine. Only complaint is that we booked through Airbnb and there was an extra charge for taxes and fees that we weren't informed about.

    Sentiment
    • Positive
    Content
    • Booking Experience

  • Food wasn't the best quality or the drinks. We didn't eat our mains or drink our drinks. The chicken tasted rubbery. It was very hard to chew.

    Sentiment
    • None
    Content
    • Hotel Amenities

  • Dirty towels, bedsheets and congested rooms. Service was also below par.Rooms: Tiny, dirtyNearby activities: Right on Times Square. Thats the only good thing about this hotel.Walkability: Yes

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • Great rooms, just steps to time square. Very central to everything. Rooms were comfortable, beds were nice. No noise from the city overnight. Would absolutely stay here again for my next visit

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Our room was clean, quiet, and comfortable. For sure a bit small but that's the norm in new york. Excellent location, professional and warm staff. No hidden fees. A great place to stay to explore new york!

    Sentiment
    • Positive
    Content
    • Location Convenience
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13 Net Promoter
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