Consumer Feedback Highlights Akbank App's Major Issues and User Dissatisfaction
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Explore Akbank App Insights: A Comprehensive User Feedback Analysis

Consumer Feedback Highlights Akbank App's Major Issues and User Dissatisfaction

The reviews for the Akbank app reveal significant user dissatisfaction primarily due to functionality issues, security concerns, and poor customer service. Users frequently experience problems with app installation, login failures, and delayed access. Many report difficulties in performing essential banking tasks, such as transferring funds or managing accounts. The lack of two-factor authentication is highlighted as a major security risk. Additionally, users criticize the applicationā€™s interface and navigation, noting that it is not user-friendly. Complaints also extend to slow customer support responses. Despite a few positive remarks regarding usability in some contexts, the overall sentiment indicates that the app requires urgent improvements to meet user expectations and ensure reliable banking services.

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  • Product Managers
  • UX/UI Designers
  • Mobile App Developers
  • Customer Service Executives
  • Banking Professionals

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • canli destek butonu sĆ¼s herhalde? 5 gundur cevap yok.

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Oct 14, 2024

  • Hesaba para geldiğinde sms ve/veya mail ile bilgilendirme seƧeneği olmalı

    Sentiment
    • None
    Content
    • Notification Failures
    Oct 09, 2024

  • Canā€™t install in my iphone

    Sentiment
    • Negative
    Content
    • App Installation Issues
    Sep 19, 2024

  • Berbat bir uygulama

    Sentiment
    • Negative
    Content
    • General Discontent
    Sep 14, 2024

  • Time-consuming

    Sentiment
    • Negative
    Content
    • General Discontent
    Sep 12, 2024

  • Tutarsız bir banka ve onun uygulaması.

    Sentiment
    • Negative
    Content
    • General Discontent
    Aug 23, 2024
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Akbank based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Mobile App Developers, Customer Service Executives, Banking Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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