Akbank Mobil Uygulama Kullanıcı Yorumları
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    • Customer Experience Specialists
    • Bank Executives
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Akbank Mobil Uygulama Kullanıcı Yorumları

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Akbank mobil uygulama hataları ve sorunları nedeniyle kullanıcıların memnuniyetsizliği artıyor. Bankanın qr kodla para çekme işlemi zorluğu ve şifre değiştirme sorunları da kullanıcıları rahatsız ediyor. Ancak bazı kullanıcılar güncellemeler sonrasında memnuniyetlerini dile getiriyor ve Akbank'ın diğer bankalarla kıyaslandığında daha kolay kullanılabilir bir uygulama sunduğunu belirtiyorlar.

Source: Google Play Reviews of Akbank - Google Play'de Uygulamalar

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Customer Feedback Analysis of Akbank - Google Play'de Uygulamalar

Uncover insights from Akbank Mobil App with our in-depth customer feedback analysis. Improve your services now.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Kesinlikle 5 yıldızlı hak ediyor çok memnunum, bu kadar yapacakmış

    Sentiment
    • Positive
    Content
    • Convenience
    Oct 08, 2023

  • İlk çıktığı günden beri Akbank Mobil kullanıyorum, gayet memnunum. Bulduğum yazılım hatalarını ilettiğimde ilgilenip hemen düzelttiler. Başarılı bir uygulama haline geldi. Elinize sağlık.

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 08, 2023

  • Teşekkürler düzeltmişsiniz. "Şifre değiştir diyor değiştiriyoruz. Tebrikler değiştirildi diyor. Sonra tekrar eski şifreyle giriyoruz."

    Sentiment
    • Positive
    Content
    • Password Change
    Oct 07, 2023

  • 1- Şifre gerektiren durumlarda şifre sayfası açıldığında klavye ekranı geç açılıyor ve şifre girerken tuşlara basma hızı ile şifrenin ekrana yansıma hızı senkronize olmuyor. Şifreyi yavaş girmek gerekiyor. 2- Bankamatikten qr kodla para çekmek oldukça zor. Mobil uygulama qr kodu çok zor algılıyor. Kıyaslama yapmak gerekirse, garanti'de daha kamerayı ekrana yaklaştırırken qr'ı okurken, burada ne kadar odaklama yaparsan yap bir kere de okutturamadım henüz. 10 denemde 2 ya 3 kere başarılı olmuştur.

    Sentiment
    • Positive
    Content
    • Mobile Application Issues
    Oct 07, 2023

  • Çok iyi yararlı Akbank a tesekkurler

    Sentiment
    • Positive
    Content
    • Convenience
    Oct 07, 2023

  • Merhaba öncelikle mobil uygulama son zamanlarda aşırı sıkıntı yaratıyor. O da yetmezmiş gibi ekstrem de hata var 1 haftadır çözemediler. yıllardır kullandığım bankadan soğudum artık.

    Sentiment
    • Negative
    Content
    • Mobile Application Issues
    Oct 07, 2023
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Akbank - Google Play'de Uygulamalar based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Specialists, Bank Executives, Mobile App Developers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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