User Feedback Analysis for Garanti BBVA Mobile App: Strengths and Weaknesses
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User Feedback Analysis for Garanti BBVA Mobile App: Strengths and Weaknesses

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The reviews for the Garanti BBVA Mobile app present a mixed picture. While some users appreciate its user-friendly interface and efficient banking services, many express dissatisfaction due to frequent issues such as app crashes, password reset requests, and difficulties in accessing certain features. Customers have raised concerns about high fees, particularly for money transfers, and the app's functionality, including QR code payments. There are also complaints regarding customer support and the bank's handling of security and privacy. Despite some positive remarks about the app’s speed and service quality, the negative feedback highlights significant areas for improvement.

Source: Google Play Reviews of Garanti BBVA Mobile

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Customer Feedback Analysis of Garanti BBVA Mobile

Insightful analysis of Garanti BBVA Mobile app reviews revealing user experience and functionality issues.

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Custom Date - Mar 04, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Kendi hesabımdan para aktarmak bu denli zor olamaz. Hiç memnun değilim.

    Sentiment
    • Negative
    Content
    • Transfer Difficulties
    Jan 24, 2025

  • Sanal kart hareketlerinden neden ekran görüntüsü alınamıyor??

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    Jan 23, 2025

  • Fon özeti sayfasında tüm fonlar gözükmüyordu, düzeltildi. Her zaman hızlı aksiyon, teşekkürler.

    Sentiment
    • Positive
    Content
    • Positive Feedback
    Jan 23, 2025

  • User friendly user interface, no down time.

    Sentiment
    • Positive
    Content
    • Positive Feedback
    Jan 22, 2025

  • her para transferinde 7 tl alıyo çok fazla

    Sentiment
    • Negative
    Content
    • High Fees and Charges
    Jan 18, 2025

  • harika

    Sentiment
    • Positive
    Content
    • Positive Feedback
    Jan 15, 2025
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Sentiment Analysis (limited preview)
-13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Garanti BBVA Mobile based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Service Managers, Financial Analysts, Banking Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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