Eufy Product Reviews: Mixed but Mostly Disappointing

Shocking customer service, arguing with customers after acknowledging faulty products. Asking for way too much private information about my own personal circumstances. I purchased 2 pro C cameras, both have run out of battery after 4 weeks, after being fully charged. They are supposed to have a 6-12 month battery life span. But unfortunately these did not, they are on an eco battery saving setting as well. They confirmed the product faulty and after only having them for 5 weeks stated they were in warranty.After much discussion I am still left with faulty products up on the side of my house and a few hundred pounds worse off. Shocking, embarrassing. Wish I’d read the reviews first, how can a company like this not train their staff in customer service.

Bought as an occasional baby monitor and works well for this purpose

Straightforward purchases that work together. Some issues with moving to series 3 from 2, not all devices work seamlessly.

easy set and installation, the product itself came quickly and was reasonably priced.

After exactly 2 years the battery was down. Support team offered me a 15% discount for a new battery, fine, but a battery should work longer than 2 years. Out of warranty with my L70hybrid.The device resets the map each time and dies not keep it saved. No updates since several months....

Super Kamera, tolles Sevice. Top zufrieden. Kann nur empfehlen🔝

The product is perfect, video quality really great, had quite problems to handle the small screws, after 1 hour trying, we could figure it out, shipping time was a bit long, customer support is great!

Good quality! Choose again.

Die Aufnahmezeit setzt zu spät ein trotz längerer Einstellung zu kurz. Die Bewegungen werden zu spät und zu kurz aufgezeichnet Sollte sich das nicht ändern lassen geben wir die Kameras zurück

Took my money, waited 8 weeks for the delivery and then a week later same item on sale. Feel very cheated and not the way to treat a loyal, many repeat customer.

The unit doorbell and base station look good and appear well made. Set up was easy, I do wish you sold an official adapter to power the battery bell as an option as it looks like it is going to need charging much more frequently than expected. The only real negative is it does not always Register people coming to the door, I am still working it out but if you approach the door quick enough it seems to not activate?

Very easy to set up. Picture is excellent and audio very good.

The very good Video Guideline for changing the sidebrush Motor was helpfil for me.

Sehr gut, in allen Bereichen

Kompetente Beratung zum Thema Akku-Ersatz

Delivered quickly, easy to set up, all works

Shocking quality! Lucky if cam works longer than a year and then fob you off with warranty. A lot of money for something that doesn’t last

Good feedback on purchase and delivery, BUT still waiting on response to my email of 26 April regarding change of billing address.

Robovac broke after less than 6 months. Appalling customer service - 3 weeks have passed and still no closer to having a resolution. It takes at least 24hrs to get a response from customer service.I had to return the broken item and only received a partial refund of shipping costs and now I have received the replacement product for my broken machine but it is a refurbished product and arrived filthy. Not ideal for a product which is meant to clean your home. I would spend your money elsewhere. Eufy don’t care about their customers.

I already had one for myself and a neighbour was impressed so I ordered one for her, received it when you said and it was fitted and working that afternoon.Thank you.

Great tool, easy to install, superb video quality.

Very easy to setup and use. Excellent visual display and very efficient.

Es ist eine Sehe gute Überwachungskamaera, alles perfekt!

This doorbell is excellent quality and would highly recommend

Really good helpline, quick to resound and very helpful

Unfortunately our home security system did not arrive after full payment. It has proved extremely difficult and frustrating to deal with you to resolve this issue. Is it an eufy or Evri (delivery company) issue? An answer from either side would be appreciated to finally resolve things

Never buy this is scam product , if it s faulty no customer service you will get

Good fast delivery and competitive pricing. Easy to set up..did two bells in less than an hour including app setup and installation. Slight problem with balancing getting enough notifications and getting too many but that’s solvable

Very happy with my doorbell. Easy to setup and use. We now know when someone approaches our front door, even when you’re away from home. Very reassuring.

Easy to set up and install. So far I am pleased