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Eufy Product Reviews: Mixed but Mostly Disappointing

Eufy Product Reviews: Mixed but Mostly Disappointing

35 reviews between May 18, 2023 and May 24, 2023.

Customers have mixed feelings about Eufy's products. While some praise their cameras' good picture and audio quality and easy setup, others criticize their poor battery life and customer service. Complaints range from faulty products to long delivery times and unsatisfactory refunds. However, a few are content with their purchase and happy with the helpline's response. Overall, there is a general sense of disappointment with the products' longevity and reliability.

eufy by Anker 
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  • Ai is a waste of time and money bin it…

    Ai is a waste of time and money bin it as it just upsets the customer and we still have no solution

    Sentiment
    • Negative
    Content
    • Others
    May 24, 2023
  • Kameras und Türklingel

    Funktioniert sehr gut. Bilder sind scharf und man erkennt auch die Personen. Leider ist die Türklingel etwas träge in der Übermittlung ans Handy und der Akku hält maximal 4 Wochen bis zum nächsten Aufladen. Apps und Einrichten ganz unkompliziert und einfach. Gut finde ich auch, das die Daten bei mir bleiben und keine Folgekosten entstehen. Würde ich wieder kaufen.

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 24, 2023
  • Was recommended these and they…

    Was recommended these cameras and they don’t disappoint, not sure how long it will be before a charge as we live in a busy house hold, just need to set schedules, delivery on first package wasn’t great, but have just bought the door bell to add to the system and the delivery was as it said, seems the after market help also with first delivery was very helpful, would definitely recommend these cameras so far (only had them a week so we shall see)

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 24, 2023
  • Faultless transaction

    Placed two orders, both arrived within 2-3 days. No damage or loss. No complaints at all.

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 24, 2023
  • Battery order

    It was delivered very quickly.

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 24, 2023
    • Shocking customer service and products 0 stars

      Shocking customer service, arguing with customers after acknowledging faulty products. Asking for way too much private information about my own personal circumstances. I purchased 2 pro C cameras, both have run out of battery after 4 weeks, after being fully charged. They are supposed to have a 6-12 month battery life span. But unfortunately these did not, they are on an eco battery saving setting as well. They confirmed the product faulty and after only having them for 5 weeks stated they were in warranty.After much discussion I am still left with faulty products up on the side of my house and a few hundred pounds worse off. Shocking, embarrassing. Wish I’d read the reviews first, how can a company like this not train their staff in customer service.

      Sentiment
      • Negative
      Content
      • Customer Service
      May 23, 2023
    • Works well as occasional baby monitor

      Bought as an occasional baby monitor and works well for this purpose

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 23, 2023
    • Straightforward, mostly.

      Straightforward purchases that work together. Some issues with moving to series 3 from 2, not all devices work seamlessly.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 23, 2023
    • easy set and installation

      easy set and installation, the product itself came quickly and was reasonably priced.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 23, 2023
    • After exactly 2 years the battery was…

      After exactly 2 years the battery was down. Support team offered me a 15% discount for a new battery, fine, but a battery should work longer than 2 years. Out of warranty with my L70hybrid.The device resets the map each time and dies not keep it saved. No updates since several months....

      Sentiment
      • None
      Content
      • Features and Quality
      May 23, 2023
    • Tolles Produkt

      Super Kamera, tolles Sevice. Top zufrieden. Kann nur empfehlen🔝

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 22, 2023
    • The product is perfect - shipping time a bit long

      The product is perfect, video quality really great, had quite problems to handle the small screws, after 1 hour trying, we could figure it out, shipping time was a bit long, customer support is great!

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 21, 2023
    • Good Staff.

      Good quality! Choose again.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 21, 2023
    • Die Aufnahmezeit setzt zu

      Die Aufnahmezeit setzt zu spät ein trotz längerer Einstellung zu kurz. Die Bewegungen werden zu spät und zu kurz aufgezeichnet Sollte sich das nicht ändern lassen geben wir die Kameras zurßck

      Sentiment
      • None
      Content
      • Features and Quality
      May 21, 2023
    • Took my money

      Took my money, waited 8 weeks for the delivery and then a week later same item on sale. Feel very cheated and not the way to treat a loyal, many repeat customer.

      Sentiment
      • Negative
      Content
      • Pricing
      May 20, 2023
    • Generally good, a few small issues

      The unit doorbell and base station look good and appear well made. Set up was easy, I do wish you sold an official adapter to power the battery bell as an option as it looks like it is going to need charging much more frequently than expected. The only real negative is it does not always Register people coming to the door, I am still working it out but if you approach the door quick enough it seems to not activate?

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 20, 2023
    • Quality bargain

      Very easy to set up. Picture is excellent and audio very good.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 20, 2023
    • The very good Video Guideline for…

      The very good Video Guideline for changing the sidebrush Motor was helpfil for me.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 20, 2023
    • Sehr gut

      Sehr gut, in allen Bereichen

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 19, 2023
    • Akku Ersatz

      Kompetente Beratung zum Thema Akku-Ersatz

      Sentiment
      • Positive
      Content
      • Customer Service
      May 19, 2023
    • Good stuff

      Delivered quickly, easy to set up, all works

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 19, 2023
    • Shocking quality

      Shocking quality! Lucky if cam works longer than a year and then fob you off with warranty. A lot of money for something that doesn’t last

      Sentiment
      • Negative
      Content
      • Features and Quality
      May 19, 2023
    • Good feedback on purchase and delivery

      Good feedback on purchase and delivery, BUT still waiting on response to my email of 26 April regarding change of billing address.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 19, 2023
    • Shockingly bad customer service

      Robovac broke after less than 6 months. Appalling customer service - 3 weeks have passed and still no closer to having a resolution. It takes at least 24hrs to get a response from customer service.I had to return the broken item and only received a partial refund of shipping costs and now I have received the replacement product for my broken machine but it is a refurbished product and arrived filthy. Not ideal for a product which is meant to clean your home. I would spend your money elsewhere. Eufy don’t care about their customers.

      Sentiment
      • Negative
      Content
      • Customer Service
      May 19, 2023
    • I already had one for myself and a…

      I already had one for myself and a neighbour was impressed so I ordered one for her, received it when you said and it was fitted and working that afternoon.Thank you.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 19, 2023
    • Superb video quality

      Great tool, easy to install, superb video quality.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 19, 2023
    • Very easy to setup and use

      Very easy to setup and use. Excellent visual display and very efficient.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 18, 2023
    • Es ist eine Sehe gute Überwachungskamaera Nr.1

      Es ist eine Sehe gute Überwachungskamaera, alles perfekt!

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 18, 2023
    • This doorbell is excellent quality and…

      This doorbell is excellent quality and would highly recommend

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 18, 2023
    • Really good helpline

      Really good helpline, quick to resound and very helpful

      Sentiment
      • Positive
      Content
      • Customer Service
      May 18, 2023
    • Disappointed

      Unfortunately our home security system did not arrive after full payment. It has proved extremely difficult and frustrating to deal with you to resolve this issue. Is it an eufy or Evri (delivery company) issue? An answer from either side would be appreciated to finally resolve things

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 18, 2023
    • Never buy this is scam product

      Never buy this is scam product , if it s faulty no customer service you will get

      Sentiment
      • Negative
      Content
      • Customer Service
      May 18, 2023
    • Good fast delivery and competitive…

      Good fast delivery and competitive pricing. Easy to set up..did two bells in less than an hour including app setup and installation. Slight problem with balancing getting enough notifications and getting too many but that’s solvable

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 18, 2023
    • Very happy with my doorbell

      Very happy with my doorbell. Easy to setup and use. We now know when someone approaches our front door, even when you’re away from home. Very reassuring.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 18, 2023
    • Easy to set up and install

      Easy to set up and install. So far I am pleased

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 18, 2023

Sentiment Analysis

  • Positive(26)
    74%
  • Negative(7)
    20%
  • None(2)
    6%
54 Net Promoter
Score

Popular Topics

  • Features and Quality(20)
    57%
  • Orders and Delivery(7)
    20%
  • Customer Service(6)
    17%
  • Others(1)
    3%
  • Pricing(1)
    3%

Languages

  • English(29)
    83%
  • German(6)
    17%

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