Trueharness™ Customer Reviews Analysis
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Trueharness™ Customer Reviews Analysis

Trueharness™ received mixed reviews from customers, with complaints about shipping delays, product quality, and customer service. Some customers experienced issues with harness durability and fitting, leading to dissatisfaction. Concerns were raised about delays, misleading information, and refund processes. On the other hand, positive feedback highlighted the product's quality, ease of use, and comfort for pets. Overall, customer opinions varied from extreme disappointment to satisfaction.

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  • Marketing Professionals
  • Customer Service Managers
  • E-commerce Specialists
  • Pet Industry Analysts

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Custom Date - May 26, 2024
Featured Content
  • I was unable to contact them as their…

    I was unable to contact them as their website locked up and the chat box froze for several minutes!Have yet to receive the harness I purchased and have no avenue for follow up!

    Sentiment
    • Negative
    Content
    • Delivery and Shipping
    Aug 02, 2023
  • Harness didn't work

    Harness didn't work, complete waste of money, I do not recommend this product! I am not sure of date purchased, it was a gift to my xxl dog

    Sentiment
    • Negative
    Content
    • Product Quality and Functionality
    Jul 01, 2023
  • We had great service and received a…

    We had great service and received a good product. Only thing is that DHL is slower that other shipping companies. Shamess is very happy wearing his harmess.

    Sentiment
    • Positive
    Content
    • Product Quality and Functionality
    Mar 27, 2023
  • My dog was able to squirm his way out…

    My dog was able to squirm his way out when he pulled during one of our walks. I wasted $50 on this and had a big scare. Would NOT recommend this to anyone.

    Sentiment
    • Negative
    Content
    • Product Quality and Functionality
    Oct 29, 2022
  • Doesn’t even deserve 1 star

    Doesn’t even deserve 1 star! That’s how bad it is! DO NOT buy from this company! Horrible quality and customer service

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 16, 2022
  • Customer service is bad.

    They have terrible customer service. If you request a return for a refund they just ignore you.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 25, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Trueharness™  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Marketing Professionals, Customer Service Managers, E-commerce Specialists, Pet Industry Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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