Sunlighten, Inc. Review: Mixed Feedback on Sauna Quality, Customer Service, and Delivery
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Sunlighten, Inc. Review: Mixed Feedback on Sauna Quality, Customer Service, and Delivery

Sunlighten, Inc. receives mixed reviews on customer service, sauna quality, and delivery issues. While some customers praise the staff's knowledge and helpfulness, others complain about receiving incorrect parts, difficulty in setup, and ongoing sauna malfunctions. Positive comments highlight the ease of assembly, sauna performance, and helpful representatives like Ramon and Daisy. However, issues with mobile functions, outdated controls, and lack of support for streaming apps are mentioned. Overall, the company's sauna quality is appreciated, but improvements in customer support, parts delivery, and technology integration are suggested.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Levi provided exceptional service

    Levi provided exceptional service, I highly recommend him

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 20, 2024
  • Best purchase!!

    Great experience from start to finish, got all my questions answered! Loving my new sauna

    Sentiment
    • Positive
    Content
    • Sales Experience and Support
    Apr 16, 2024
  • I worked with Ryan Williams and he did…

    I worked with Ryan Williams and he did a great job. He was very helpful and very friendly. I enjoyed working with him. Great job

    Sentiment
    • Positive
    Content
    • Sales Experience and Support
    Apr 13, 2024
  • The process was so easy and informative!

    Mike was excellent. Knowledgeable and helpful. Having the chat option on off hours sealed the deal for me!

    Sentiment
    • Positive
    Content
    • Sales Experience and Support
    Apr 09, 2024
  • The sunlighten company has beautifully…

    The sunlighten company has beautifully built infrared saunas, easy to put together and such supportive staff when needed. I love my new sauna!!

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Apr 06, 2024
  • Kate deserves a raise

    Kate was absolutely fantastic. She was well informed, courteous, and concise. Whatever she is getting paid, she deserves more. Great experience and value added.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sunlighten, Inc.  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Business Analysts, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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