Mixed Feedback for Pelletbeds: Quality Shines, Yet Delivery Woes Persist
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Mixed Feedback for Pelletbeds: Quality Shines, Yet Delivery Woes Persist

Pelletbeds receives mixed feedback from customers, with some praising the product quality and service, while others express frustration over delivery delays and communication issues. Positive comments highlight the absorbency and ease of use of the bedding, as well as the friendly service received. However, negative feedback includes instances of delayed deliveries, incorrect orders, and poor customer communication. Overall, Pelletbeds' product quality and customer service are key points highlighted in the reviews.

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great pellets

    Amazing product at a good price just service a little slow & had to chase but would order again

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 28, 2023
  • they dont know how to communicate with…

    they dont know how to communicate with customers, dont answer on calls and the prices are awkwards

    Sentiment
    • None
    Content
    • Communication and Information
    Feb 11, 2023
  • Excellent service

    Excellent service, very knowledgeable company, and love the reusable bags!! Already recommending 🥰

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 16, 2022
  • Easy to use

    Easy to use, delivery prompt and driver friendly. Makes a great bed, quick and easy to muck out

    Sentiment
    • Positive
    Content
    • Delivery Service
    Jul 24, 2022
  • Great product works really well

    Great product works really well. Service great also, Cannot fault them.

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    May 11, 2022
  • Amazing service and product

    Amazing service, went above and beyond highly recommend

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 22, 2022
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Sentiment Analysis (of 30 reviews)
72 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for pelletbeds  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Product Managers, Customer Service Executives, Supply Chain Coordinators, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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