Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
Customers express dissatisfaction with Orange's internet service

Customers express dissatisfaction with Orange's internet service

40 reviews between Oct 18, 2023 and Oct 25, 2023.

Customers express their dissatisfaction with Orange's internet service, citing long wait times, poor customer service, and lack of solutions for technical issues. Some customers have experienced delays in installation or repairs, while others have had inconsistent internet connectivity. The company's support and communication have been criticized, with customers reporting conflicting information and difficulty reaching the service team. Overall, customers advise others to avoid Orange and seek alternatives.

Orange 
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

40 reviews between Oct 18, 2023 and Oct 25, 2023.

Oct 18, 2023 - Oct 25, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • Une honte orange en attente de mes…

    Une honte orange en attente de mes services internet depuis le 16/10 aucune solution apportée mis à part repoussé les appels de jours en jours ou de prendre à mes frais un technicien,je ne recommande pas du tout un service client incompétent !!!

    Sentiment
    • Negative
    Content
    • Technical Support
    Oct 25, 2023
  • Je suis outrée

    Jamais vu ça de ma vie Pas de wifi sans raison tout les jours ça vient et repart pendant des heures. La grosse blague. Pire expérience.Je suis furieuse.

    Sentiment
    • Negative
    Content
    • Internet Service
    Oct 25, 2023
  • Installation de la fibre prévue…

    Installation de la fibre prĂ©vue aujourd’hui 
 j’attends toujours et personne ne vient il est 16h45 et ce devait ĂȘtre avant 15h
 minable et Ă©nervant

    Sentiment
    • Negative
    Content
    • Fiber Installation
    Oct 25, 2023
  • Pour ne pas mettre zéro

    Pour ne pas mettre zéro. Orange m'a inscrit d'office à Chipstime, abonnement gratuit d'une semaine puis payant. Escroquerie et n'importe quoi.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Oct 25, 2023
  • Irrespect pour les clients et inexistance d'un sevice client

    2 mois pour faire venir un technicien pour installer la fibre. Le jours du rdv le technicien a +d'une heure de retard. Un service client absolument inefficace et incompréhensif (m'a répété "vous avez raison. Je ne peux rien faire"). Je déconseille toute personne souhaitant avoir internet de souscrire chez orange.

    Sentiment
    • Negative
    Content
    • Internet Service
    Oct 24, 2023
  • Fibre orange

    Je viens a peine d'avoir la fibre mĂȘme pas un jour sans problĂšme!J'ai pris une livebox 5 et il est dĂ©jĂ  marquĂ© problĂšme de connexion, c'est n'importe quoi n'allez pas chez orange.

    Sentiment
    • Negative
    Content
    • Internet Service
    Oct 23, 2023
  • Demande de raccordement pour deux…

    Demande de raccordement pour deux maisons au mois de mai 2023 le 23 octobre 2023, j'en suis toujours au mĂȘme point, rien n'a bougĂ© et le service client n'est d'aucun secours. La seule rĂ©ponse: "effectivement ce n'est pas normal".

    Sentiment
    • Negative
    Content
    • Fiber Installation
    Oct 23, 2023
  • J’ai commander l’iphone 15 chez orange

    J’ai commander l’iphone 15 chez orange, mĂȘme pas 24h aprĂšs j’ai annulĂ©e la commande car je l’ai trouvĂ©e chez sfr moins cher. Orange m’avais dis que je serai remboursĂ© sous 14 jours, ça fais maintenant 1 mois 1demi et je ne suis toujours pas remboursĂ©.

    Sentiment
    • Negative
    Content
    • Cancellation and Refund
    Oct 23, 2023
  • Le service client a faire ressortir de…

    Le service client a faire ressortir de moi le pire.Je suis d habitude respectueuse,gentille parce que ces conseillers ont des jobs pourris là j étais a 2 doigts d étre insultante.5 conseillers différents 5 discours différents.gens qui ne comprennent rien .L incompétence de ce service client est abyssal un puits sans fonds de stupidité.N allez pas chez eux

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 20, 2023
  • A fuir

    trĂšs mauvaise expĂ©rience avec le service client Orange. les conseilliers ne sont pas cohĂ©rent l’un nous dit Ă  l’autre nous dit b. c’est du grand n’importe quoi

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 20, 2023
  • See All Reviews

Sentiment Analysis

-100 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Trustpilot reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.