Customers express dissatisfaction with Orange's internet service
Orange Customer Feedback Report: Unveiled Truths
Customers express their dissatisfaction with Orange's internet service, citing long wait times, poor customer service, and lack of solutions for technical issues. Some customers have experienced delays in installation or repairs, while others have had inconsistent internet connectivity. The company's support and communication have been criticized, with customers reporting conflicting information and difficulty reaching the service team. Overall, customers advise others to avoid Orange and seek alternatives.
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Jamais vu ça de ma vie Pas de wifi sans raison tout les jours ça vient et repart pendant des heures. La grosse blague. Pire expérience.Je suis furieuse.
Sentiment
Negative
Content
Internet Service
Oct 25, 2023
Installation de la fibre prévue…
Installation de la fibre prévue aujourd’hui … j’attends toujours et personne ne vient il est 16h45 et ce devait être avant 15h… minable et énervant
Sentiment
Negative
Content
Fiber Installation
Oct 25, 2023
Pour ne pas mettre zéro
Pour ne pas mettre zéro. Orange m'a inscrit d'office à Chipstime, abonnement gratuit d'une semaine puis payant. Escroquerie et n'importe quoi.
Sentiment
Negative
Content
Billing Issues
Oct 25, 2023
Fibre orange
Je viens a peine d'avoir la fibre même pas un jour sans problème!J'ai pris une livebox 5 et il est déjà marqué problème de connexion, c'est n'importe quoi n'allez pas chez orange.
Sentiment
Negative
Content
Internet Service
Oct 23, 2023
Demande de raccordement pour deux…
Demande de raccordement pour deux maisons au mois de mai 2023 le 23 octobre 2023, j'en suis toujours au même point, rien n'a bougé et le service client n'est d'aucun secours. La seule réponse: "effectivement ce n'est pas normal".
Sentiment
Negative
Content
Fiber Installation
Oct 23, 2023
A fuir
très mauvaise expérience avec le service client Orange. les conseilliers ne sont pas cohérent l’un nous dit à l’autre nous dit b. c’est du grand n’importe quoi
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Orange based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Product Manager, Telecom Industry Consultant, Brand Manager to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Content Analysis (1/2)
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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