Mixed Reviews for Shop App: Convenient Yet Frustrating
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Mixed Reviews for Shop App: Convenient Yet Frustrating

Discover Key Insights in Shop App User Feedback

The Shop app has received mixed reviews from users. While some find it convenient for tracking packages and earning rewards, others have experienced frustrating issues with logging in to their Amazon account, disconnections, bugs, and unhelpful customer support. Some even consider the app to be nothing more than an advertisement app and recommend avoiding it. Despite the app's flaws, many users still appreciate the fast delivery and exceptional service provided by Shop.

Source: App Store Reviews of ‎Shop: All your favorite brands

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Customer Feedback Analysis of ‎Shop: All your favorite brands

Unlock insights with our Shop App feedback analysis report. Discover user experiences, from tracking to customer service.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Way to long

    I places a order and I paid for shipping and still didnā€™t receive my packages till days later smh

    Sentiment
    • Negative
    Content
    • Delivery Experience
    May 24, 2023
  • Amazon Error

    Every time I open the app, I have to reconnect with Amazon. Kind of defeats the purpose if I can just log into Amazon for tracking.

    Sentiment
    • None
    Content
    • App Login Issue
    May 24, 2023
  • amazon account frequently disconnects

    Iā€™ve tried connecting support about my problem, but no response. everytime I open the shop app my amazon account get disconnected and I have to reconnect. it gets frustrating.

    Sentiment
    • None
    Content
    • Amazon Connection Issue
    May 23, 2023
  • I like knowing where my packages are, but!

    There is a major bug thatā€™s needs to get fixed! Itā€™s pretty sad every time I open the app, I have to constantly re-sign in to my Amazon account to track my packages. My husband is close to deleting the app because of this bug, if not already deleted it.
    In the last 5 days, it has asked me to sign in 9 times! And within an hour apart from the last time!
    Please fix this bug! Itā€™s getting really annoying. And Iā€™m close to deleting the app myself!

    Sentiment
    • None
    Content
    • App Login Issue
    May 23, 2023
  • App cannot maintain a connection to Amazon

    App worked flawlessly up until recently. Now Iā€™m prompted several times a day to re-establish a connection with Amazon.

    Sentiment
    • Negative
    Content
    • Amazon Connection Issue
    May 23, 2023
  • Hiccups and lousy support

    Have been using this app for a couple of years on both my iPhone and iPad. When it works itā€™s awesome. But there are some problems. First, for some reason the iPad version does not update reliably. Much of the time I get the little spinning wheel of death, and the app does not import my current open orders. The iPhone version always updates perfectly as it should. I have tried uninstalling and reinstalling the iPad app several times, but the problem persists. Second, the app disconnects from Amazon accounts far too often. The app says it's for security reasons, but every other day is just too often! Very aggravating. Finally, Shop tech support is garbage. Several weeks ago, the app started constantly dropping the connection to my Amazon account (as in every hour.) I emailed Support and immediately got an email (probably automated) with a support ticket number and told that someone would get back to me soon. After 5 days I emailed again asking what was going on. Never got a response. VERY UNPROFESSIONAL. It does appear as of yesterday that they solved this problem as the app is no longer dropping the Amazon connection, and there was an app update about that time. However, the developer still should have responded. For that reason, if this app wasn't free I wouldn't keep it.

    Sentiment
    • None
    Content
    • App Performance
    May 23, 2023
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Sentiment Analysis (limited preview)
17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Shop: All your favorite brands based on online reviews collected from App Store. The analysis helps E-commerce Managers, Product Managers, Customer Experience Specialists, Marketing Analysts, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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