Mixed Experiences at Hilton Chicago: Staff and Views Shine Amid Cleanliness and Service Concerns
Discover Key Insights - Hilton Chicago Feedback Analysis

Mixed Experiences at Hilton Chicago: Staff and Views Shine Amid Cleanliness and Service Concerns

720 S Michigan Ave, Chicago, IL 60605, United States

Mixed reviews for the Hilton Chicago, with some guests praising the staff and location, while others were disappointed with cleanliness, service delays, and noise disturbances. Positive highlights include attentive staff, lakefront views, and historic charm. However, negative aspects mentioned were unclean rooms, slow service for requests, noise from trains, and overpriced amenities like water and gym access.

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  • Quality Assurance Officers in Hospitality

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Popular Phrases (of 30 reviews)
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Featured Content
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  • It was a little busier than I like with the conferences going on, but pleasant stay otherwise.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • The staff were extremely courteous. The event attended was serviced well. The community breakfast was a great event. The facilities were great!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service Quality

  • Server was a little rude and aggressive, but everyone else was pleasant overall.Food & drinks: Food was tasty but it wasn't enough.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • “Continental Breakfast” that was provided was pathetic. Only the oatmeal, coffee and hot water were the hot items offered. NO PROTEINS whatsoever. At least have some eggs. It’s not like we’re asking for carved ham of a tray of bacon.

    Sentiment
    • Negative
    Content
    • Food and Dining Experience

  • This hotel was fabulous. They texted me through the trip to see how the service was. I don’t recommend the overpriced Herb N Kitchen on site but the 720 grill has an amazing breakfast.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Really nice hotel and the view in the front facing rooms are really nice. However, the trains and traffic might wake you up if you are a light sleeper.

    Sentiment
    • Positive
    Content
    • Hotel Location and View
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Chicago based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals in Hospitality, Quality Assurance Officers in Hospitality to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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