Mixed Reviews Highlighting Additional Fees, Service Quality, and Noise Levels
Insightful Customer Feedback Analysis for The Westin New York

Mixed Reviews Highlighting Additional Fees, Service Quality, and Noise Levels

270 W 43rd St, New York, NY 10036, United States

Mixed reviews for The Westin New York at Times Square mostly highlighting issues with additional fees, service quality, noise levels, and outdated rooms. Some guests praise the central location and cleanliness, while others criticize the lack of amenities such as microwaves and included WiFi. Complaints include poor customer service, noisy environment, billing errors, cleanliness issues, and unexpected charges for basic services.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Rooms: Quiet and spacious roomsNearby activities: Times Square, Theater districtWalkability: Excellent we walked most places

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Tiene muy hermosas vistas y al igual muy lindas actividades te recomiendo ir en un día en donde no esté nublado o que esté lloviendo ya que no se ve nada elige días despejados y soleados

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Super plek om te verblijven op times square. Goede bedden. Midden in de drukte een rustige plek om uit te rusten. Mooi uitzicht vanaf de 36e etage. Ruime nette kamer.Aan George van de bagageservice; bedankt voor de goede zorgen.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Excelente ubicación, muy buenas habitaciones que cuentan con todo lo necesario. La limpieza excelente.Rooms: Limpias y bastante amplias para estar en Nueva YorkWalkability: Muy buena ubicación.

    Sentiment
    • Positive
    Content
    • Room Amenities and Charges

  • Es un lugar muy agradable muy bien ubicado y muy buena atención

    Sentiment
    • Positive
    Content
    • Staff Service

  • Beautiful Hotel for a New York City Visit...Peace ✌

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westin New York at Times Square based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Industry Analysts, Marketing Professionals in Hospitality, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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