DIRECTV Customer Dissatisfaction Overview
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DIRECTV Customer Feedback Analysis: Insights for Action

DIRECTV Customer Dissatisfaction Overview

Customers express dissatisfaction with DIRECTV's customer service, billing practices, and technical issues. Complaints range from overpriced packages, billing errors, unreliable service, and poor communication. Many long-time customers report sudden price increases and difficulties canceling services. The reviews highlight issues with AT&T's acquisition of DIRECTV and the negative impact on customer experience.

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Custom Date - May 18, 2024
Featured Content
  • 35 minutes on phone to get

    35 minutes on phone to get. service tech.Maui who was the person in the tech dept. is a dolt (idiot)but amazingly hes like most every other rep from Directv.the company is a chit show.ive been with them since you had to PAY to get it installed, 1998ish.

    Sentiment
    • Negative
    Content
    • Language and Communication
    Apr 16, 2024
  • Horrible service

    I only had the service for very short time. The fact that the device can shut off at any time is stupid. I will not pay 115 dollars a month for something that has a mind of its own. I would rather have no tv compared to this service.

    Sentiment
    • Negative
    Content
    • Equipment Concerns
    Mar 31, 2024
  • beware direct tv are snakes they will…

    beware direct tv are snakes they will charge your account even if your getting a 13 day free trial they lied to me they took out $145.98 out of my account same day i signed up beware i went back to FUGO TV honest great customer service.

    Sentiment
    • Negative
    Content
    • Billing and Pricing
    Mar 26, 2024
  • No funcionan sino unos pocos canales

    No funcionan sino unos pocos canales, pero al llamar solo sale un bot que no te da la opción que requieres, tampoco de la opción de hablar con alguien , incluso para poner un pqr te manda de opción en opción hasta que te cansas y no puedes poner la queja, es un robo

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 22, 2024
  • How about being forced to pay 460…

    How about being forced to pay 460 dollars on service you didn't know you had because I went through AT&T they couldn't find the power poll so wasn't able to get service at all now forced to pay 460 dollars robbed without a gun

    Sentiment
    • Negative
    Content
    • Billing and Pricing
    Mar 09, 2024
  • Porque aumenta todos los meses el…

    Porque aumenta todos los meses el prepago en Argentina y porque hay tanta propaganda si pagamos para ver programación

    Sentiment
    • Negative
    Content
    • Billing and Pricing
    Feb 29, 2024
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Sentiment Analysis (of 30 reviews)
-93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for DIRECTV  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Professionals, Business Analysts, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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