Directvdeals Customer Service Highlights and Challenges
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Directvdeals Customer Service Highlights and Challenges

Directvdeals Feedback Analysis: Enhance Your Service

Directvdeals customers have praised the knowledgeable and friendly customer service representatives. Positive experiences include efficient installations, informative interactions, and helpful promotions. However, some reviewers mentioned issues with bill increases, misinformation on available services, and unpleasant cancellation experiences.

Source: Trustpilot Reviews of Directvdeals 

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Customer Feedback Analysis of Directvdeals 

Uncover insights from Directvdeals customer feedback analysis. Resolve challenges & leverage strengths for better service.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Terminating Service

    I terminated service mid Aug '22. After 5 mos I still don't have my $100 refund! I get a diff story every time I call.It's infuriating. I'm close to giving up.

    Sentiment
    • Negative
    Content
    • Billing and Pricing
    Jan 09, 2023
  • I had the pleasure of speaking with Mel …

    I had the pleasure of speaking with Mel and she was amazing. Mel is knowledgeable, kind, honest and patient. She is truly an asset to your Direct TV.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 17, 2017
  • The rep that set me up with my package …

    The rep that set me up with my package was very nice and helpful!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 12, 2017
  • Tech was awesome

    Tech was awesome! Had excellent customer service skills an very efficient at his job!

    Sentiment
    • Positive
    Content
    • Technical Support
    May 12, 2017
  • Joe was awesome

    Joe was awesome he made the experience fun he was just as excited as I was the best customer service I've ever had with any service provider he did a great job.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 08, 2017
  • Excellent experience

    Just moved into our new house called today and installing my service in the morning great customer service couldn't ask for anything more!! A+++++

    Sentiment
    • Positive
    Content
    • Installation Process
    May 05, 2017
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Directvdeals  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Marketing Professionals, Business Analysts, Product Managers, Sales Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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