Culver’s: High-Quality Food but Serious Service Issues Persist
Culver's Feedback Report: Food Excellence vs. Service Flaws

Culver’s: High-Quality Food but Serious Service Issues Persist

5220 Green Bay Rd, Kenosha, WI 53144, United States

Culver’s has received mixed reviews, with many customers praising the quality of food, particularly the burgers and custard, and noting a friendly atmosphere. However, service complaints are prevalent, highlighting excessive wait times for orders, lack of staff efficiency, and unprofessional behavior from employees. Several patrons reported waiting over 30 minutes for food, even during less busy times, which has led to frustration and dissatisfaction. While some find the restaurant family-friendly with good menu options, the overall customer experience is marred by service issues that need urgent attention for improvement.

Best for
  • Restaurant Manager
  • Customer Service Trainer
  • Fast Food Franchise Owner
  • Business Analyst
  • Marketing Specialist

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Export
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>

  • Great place to snack while on the road!They are extremely busy but Good overall service.Kid-friendliness: Good menu options for kidsWheelchair accessibility: ADA accessible

    Sentiment
    • Positive
    Content
    • Kid-Friendliness

  • This Culver’s used to be great! Now you wait and wait for your order to be prepared. I waited over 25 minutes past the promised time of my online order. Then when I mentioned how long it took, the guy somewhat apologized, claimed “short staffed” then proceeded to talk loudly to me across the lobby as I left. Unacceptable for a WI restaurant to be SO awful.

    Sentiment
    • Negative
    Content
    • Service Wait Times

  • Culver's is quickly becoming my favorite of all time. The freshness is the burgers to the fish sandwiches. The french fries are actually potatoes, and OH MY GOSH the vanilla shakes. Just heaven.In a world where everything is fake. Thank you for the pure taste of food!

    Sentiment
    • Positive
    Content
    • Food Quality

  • Usually when you walk into a place of business you should be greeted and invited to be taken care of.. I Stood at the counter for about 5 minutes with not a single person acknowledging me, while there were at least 4 employees standing behind the counter talking to one another. A young kid by the name of “Reese”, at the register was not holding up to the standards and inviting customers to have their order taken and just talking to another young employee. Terribly unprofessional that I walked out.

    Sentiment
    • Negative
    Content
    • Staff Friendliness

  • We waited for over half an hour start to finish in the drive thru. People who ordered after us received their food and ice cream before us. The staff wasn’t able to tell us anything about our delay and they weren’t apologetic about it. Our order was also wrong when it came out. To be stuck waiting for that long without any explanation and to see other orders come out before us was a little alarming.Been there before with fine service; today was awful.

    Sentiment
    • Negative
    Content
    • Service Wait Times

  • Pork tenderloin was a very dry tough patty with no lettuce or tomato.

    Sentiment
    • None
    Content
    • Food Quality
  • See All Reviews
Sentiment Analysis (of 30 reviews)
13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
27 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Culver’s Customer Insights: A Comprehensive Analysis
    Google Business Reviews 72
  2. Uncover Insights from Gen Korean BBQ House Feedback Analysis
    Google Business Reviews 73
  3. KFC Shrewsbury Feedback Analysis: Elevate Your Strategy
    Google Business Reviews 82
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Culver’s based on online reviews collected from Google Business. The analysis helps Restaurant Manager, Customer Service Trainer, Fast Food Franchise Owner, Business Analyst, Marketing Specialist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Business and is not associated with or supported by Google Business in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Business's terms of use, including copyright regulations, when utilizing the extracted review data.