Executive Summary of Customer Feedback for KFC Shrewsbury - Arlington Way
KFC Shrewsbury Feedback Analysis: Elevate Your Strategy

Executive Summary of Customer Feedback for KFC Shrewsbury - Arlington Way

Arlington Way, Battlefield Rd, Shrewsbury SY1 4AB, United Kingdom

The reviews for KFC Shrewsbury highlight a mixed customer experience. Many patrons appreciate the friendly staff, quick service, and delicious food. Positive mentions include the new fries and the enjoyable atmosphere. However, several customers have reported issues such as incorrect orders, poor communication, and cleanliness concerns. Complaints about service delays in the drive-thru, receiving the wrong items during delivery, and dissatisfaction with food quality, particularly dry chicken, are notable. The restaurant's operational hours also caused frustration for some. While there are loyal customers who enjoy visiting, ongoing service challenges may affect future visits.

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Popular Phrases (of 30 reviews)
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  • Absolutely shambles says closing at 11pm closed at 10pm and it was a Friday night, we walked there and the app said closes 11pm and even the door said 11pm what a shambles

    Sentiment
    • Negative
    Content
    • Service Speed

  • Friendly staff. Food was lush and I didn't have to wait long for my order. I love the new fries, hadn't been to a kfc in a long time and was pleasantly pleased to see that had upgraded the fries

    Sentiment
    • Positive
    Content
    • Food Quality

  • Great staff, lovely food and always brilliant managers. Will definitely visit here again.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Very fast service with fresh hot food, staff were also very friendly

    Sentiment
    • Positive
    Content
    • Service Speed

  • Had a lovely experience today, service was quick and the food was brought to the table nice and hot , staff were really friendlyKid-friendliness: Good family atmosphere

    Sentiment
    • Positive
    Content
    • Customer Service

  • Really good service, hot food, clean restaurant and nice friendly staff!

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for KFC Shrewsbury - Arlington Way based on online reviews collected from Google Business. The analysis helps Restaurant Managers, Customer Service Trainers, Food & Beverage Consultants, Quality Assurance Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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